Um, anyone with a right mind will know not to throw a TV over the gate...geez! Very inconsiderate. I do a direct sale business on the side and we have UPS for our deliveries. I've had a few packages that looked like they went through a strainer! I assumed that they happened during sorting, not during delivering but watching this video makes me think twice. Luckily, they are insured by the company so I don't have to pay anything to return the products if they are damaged. Crazy fool!
Just so yall know FedEx drivers buy their routes. They get paid by how many packages they drop off. That is different from UPS.
Pay for signature required. Those packages tend to be better handled, plus, they won't drop off your packages and take off.
The vast majority of people would not however. Their customer service levels go down during the holidays just like retail stores. They are overwhelmed by the demand and there is only so much they can do by filling the gaps with seasonal help (people with no long-term ties to the company they're working for).
If they need to increase the price to cover higher volumes during the holiday season then they should offer a decreased price during the slower times. Which they won't. I would hope that they are smart enough to predict the high volume every year and incorporate those higher cost into a fixed price all year long for the consumer.
Consumers are fickle, they'd receive huge flack for raising prices at all, much less during the holiday season. If they raised prices during the holiday season they'd probably be labeled as greed opportunists. It is a lose-lose situation for them, so they make the best they can of it.
I definitely agree with you there. I'm just saying they should be smart enough to anticipate that peak in volume that happens every year and incorporate those costs into a fixed yearly price. So that the average consumer won't freak out...
My FedEx driver today creeped me out. He greeted me with "Hello Young Man. Please sign carefully in print when I give you my device." Who addresses people as young man? I hate FedEx on an aside. An employee of theirs stole a computer from a drop box that I was returning. The drop box was in a secured location, and only the FedEx team had access.
If you could care less then start caring less, and stop arguing. Having extra trucks sitting at their facility for 10 months will be horrible for business costs that just isn't how business works. I'd bet you've never owned any sort of business or dealt with any sort of really heavy shipping or you wouldn't say what you are saying.
A few of you are so jaded as to accept something as being professionally responsible just because it could be common practice. I have worked in shipping too as a driver and a manager. Sometimes things are unavoidable, but this was a driver doing a bad job. http://finance.yahoo.com/news/fedex-addresses-tossed-monitor.html
Youtube: "The sad part is that I was home at the time with the front door wide open. All he would have had to do was ring the bell on the gate. Now I have to return my monitor since it is broken" That driver tossed it on purpose. It wasn't an accident like a box being accidently dropped. The owner was home and waiting for the package with an open door. and you can see the callbox right by the gate where the driver tossed the package.
When someone is arguing with you on a topic/matter which isn't actually in question, it's a common courtesy to inform them of that so they don't waste their time. Why you bothered to bring up a non-starter (buying more trucks), which I never suggested, is baffling.
How old was the FedEx driver? Like in his 70's? They just call me boy. "Sign here boy". I no offended. I am just grateful to get parcel.
