1. Welcome! Please take a few seconds to create your free account to post threads, make some friends, remove a few ads while surfing and much more. ClutchFans has been bringing fans together to talk Houston Sports since 1996. Join us!

Unfair Treatment by Houston Rockets Ticket Reps

Discussion in 'Houston Rockets: Game Action & Roster Moves' started by s2kboy16, Mar 24, 2011.

  1. killakim

    killakim Member

    Joined:
    Apr 8, 2009
    Messages:
    203
    Likes Received:
    78
    First come, first served means that supply is limited, and they are not holding them for anyone, so there is a possibility they might run out. People don't get to iPad 2 lines really early to "get the best ipads," they do it to make sure they don't run out. They explained to you how the tickets were randomly sorted, and the other season ticket holder's story confirms this. "They just pulled 2 tickets out randomly."

    Also, as for the whole "there were two stacks" thing, never make any assumptions. Like the second poster alluded to, it could have been one stack for regular uprgrades and another stack for "make ups" aka people who have had some kind of problem and were given seats as some kind repayment.

    Lastly, if you want a floor seat just charm the rep a little. That's how humans work. If you don't ask for something, how will they know to give it to you? If you want lower bowl seats mention it somehow, low key.
     
  2. Elie#17

    Elie#17 Contributing Member

    Joined:
    Feb 14, 1999
    Messages:
    577
    Likes Received:
    42
    There are UPGRADE COUPONS???? :mad: 8 year season ticket holder and I had no knowledge...! jk... i'm fine with it.. though.. it would be nice to sit courtside sometime.

    And... you aren't the "bonus" points that you get when you renew? or??
     
  3. Kam

    Kam Contributing Member

    Joined:
    Jan 16, 2002
    Messages:
    30,476
    Likes Received:
    1,322
    If I see my ticket rep at the table, it's all good.

    If I see Richard, I avoid it like the plague. Simple as that.


    And is anyone going to playday today?
     
  4. s2kboy16

    s2kboy16 Member

    Joined:
    Oct 21, 2008
    Messages:
    271
    Likes Received:
    15
    Finally got a hold of the sales team manager.

    First off: First come first serve did in fact mean that the people who show up first should have received the best tickets they currently had available regardless of where your original seats are.

    He apologized that this was going on and said it was going to be discussed in their team meeting and rectified so this did not happen again.

    He offered me upgrades to use for the remaining games of the season and assured me that the same situation would not happen again.

    Regardless of getting upgrades or not...I'm very happy that the manager acknowledged that the reps were in fact in the wrong and assured me that the problem would be rectified.
     
  5. Disciple of RP

    Disciple of RP Contributing Member

    Joined:
    Jun 26, 2008
    Messages:
    2,027
    Likes Received:
    141
    ^
    Very niiice.
     
  6. killakim

    killakim Member

    Joined:
    Apr 8, 2009
    Messages:
    203
    Likes Received:
    78
  7. Carl Herrera

    Carl Herrera Contributing Member

    Joined:
    Feb 16, 2007
    Messages:
    45,153
    Likes Received:
    21,570
    Good to hear. Seems some of the staff giving out upgrades were running their own little racket thinking that no one would notice. If I were the Rockets, I would be very thankful that you pointed this out to them.
     
  8. pugsly8422

    pugsly8422 Contributing Member

    Joined:
    Mar 19, 2002
    Messages:
    3,265
    Likes Received:
    349
    I'll be at the playday, would be cool to meet up with some other ClutchFans members.

    Pugs
     
  9. fonzie_004

    fonzie_004 Member

    Joined:
    Nov 25, 2009
    Messages:
    2,321
    Likes Received:
    57
    Living on the other side of the world and having to watch every rockets game on my league pass listening to Clyde drexler makes me want to move to Houston and get a season ticket.

    I've never been to a game and I'd gladly take your crappy upgraded seats.
     
  10. AFS

    AFS Member

    Joined:
    Dec 1, 2010
    Messages:
    3,776
    Likes Received:
    407
    Wow this is a failed attempt at logic

    X ---> Y (if X, then Y)
    x = real rockets fan
    y = not leaving before the game ends

    from that, the only thing you logically infer is the contrapositive: -Y ---> -X
    -Y = leaving before the game ends
    -X = not real rockets fan

    what you said is X ---> Y so therefore Y ----> X. for example, let's take "If the Rockets win the championship, then I will eat a cookie." Well, I just ate a cookie; the Rockets haven't won a championship yet.
     
  11. Kam

    Kam Contributing Member

    Joined:
    Jan 16, 2002
    Messages:
    30,476
    Likes Received:
    1,322
    Here right now. I'm behind some rowdies.
     
  12. DonnyMost

    DonnyMost not wrong
    Supporting Member

    Joined:
    May 18, 2003
    Messages:
    47,358
    Likes Received:
    16,851
    Nice. Getting in the ear of the person who matters always makes a difference.
     
  13. LosPollosHermanos

    LosPollosHermanos Houston only fan
    Supporting Member

    Joined:
    Aug 25, 2009
    Messages:
    28,610
    Likes Received:
    12,542
    your a season ticket holder as well but from the perspective of the OP maybe season tickets aren't as easy to come by as they are for you. I know that htey are very expensive. And when you're committed to the team like you and op are, issues are more sensitive.

    My experience with the ticket reps isn't too great either. For one they're always rude beligerant.
     
  14. LosPollosHermanos

    LosPollosHermanos Houston only fan
    Supporting Member

    Joined:
    Aug 25, 2009
    Messages:
    28,610
    Likes Received:
    12,542
    glad to see committed fans as yourself being rewarded, and to every fan that shows up early to games. Whenever I watch games with my friends, I always duck my head whenever they ask why the arena's so empty at the start of the 1st. On time attendence is key and those that follow should be rewarded
     
  15. DBrunk01

    DBrunk01 Member

    Joined:
    May 20, 2002
    Messages:
    595
    Likes Received:
    108
    Despite my earlier post, which was based on my personal experience and assumptions only - I'll add that the people who said talk to a manager or your rep and it will likely be fixed were very very correct, as you just found out, so congrats.

    I've found that when a season ticket holder is even slightly upset, the Rockets throw everything they can at them to get them happy again. I've been given everything from courtside to ledge dining for minor issues in te past.

    Sorry if I was harsh before. Glad it worked out for you. Just control that temper. :)
     
  16. Dei

    Dei Member

    Joined:
    Jul 4, 2006
    Messages:
    7,362
    Likes Received:
    335
    What do the staff gain from the racket, though?
     
  17. Old Man Rock

    Old Man Rock Contributing Member

    Joined:
    Oct 23, 1999
    Messages:
    7,157
    Likes Received:
    518
    They don't owe him **** but they do owe him an upgrade if what they give him is upgrade vouchers. Sounds like what they gave him were upgraded seats.

    I think the problem with him lies in the fact he thought first come first serve meant he got the best upgrade seats available. But what it really meant was first come first get what upgrade seats are available. WHich makes it his fault for thinking he was going to get the best seats because he got there early. That only insured him a better shot at getting the upgrade seats but not the best upgrade seats available.

    I would even go one step further and say his crazed desire to be the first inline almost assured he got borderline upgrade seats as opposed the better upgrades his nonchalant friends who just went up to the window at their usual time, recieved. Think about it if you are Rocket admin wouldn't you want to hold onto the best upgrade seats to the last minute.

    Next time should just go at his regular time and be happy with what he gets. He'll probably find he got better seats by not being so crazed and he will also have a better time without all of the frustration.
     
  18. Carl Herrera

    Carl Herrera Contributing Member

    Joined:
    Feb 16, 2007
    Messages:
    45,153
    Likes Received:
    21,570
    I don't think you read post #64 above before responding:

    http://www.basketball-reference.com/players/o/oaklech01.html
     
  19. nemac

    nemac Member

    Joined:
    Jun 24, 2010
    Messages:
    689
    Likes Received:
    300
    I recently told my friend that Jay-Z bought Beyonce an island for her birthday. He asked me, "How big is it?".... What? It's a freaking island, what do you mean how big is it? Do you really think she would complain if wasn't big enough or if it was smaller than Julia Roberts' island? .....It's an island!!!
     
  20. Old Man Rock

    Old Man Rock Contributing Member

    Joined:
    Oct 23, 1999
    Messages:
    7,157
    Likes Received:
    518
    Obviously first come first serve did not mean that you get the best possible upgrade in spite of what the guy said. It's not coincidence your early bird effort paid for naught. If it did they would have one stack and all of the tick reps would pull from that pile. Since someone was splitting them up and placing the better seats on the bottom, they knew exactly what they were doing. It is however bad PR for that to get out so I am sure they will remedy that for the rest of the vouchers now that you have made it a headache for them. Their only oversite was overlooking guys like you that would get peeved for making the extra effort to get the best and got screwed albeit your own fault.
     

Share This Page

  • About ClutchFans

    Since 1996, ClutchFans has been loud and proud covering the Houston Rockets, helping set an industry standard for team fan sites. The forums have been a home for Houston sports fans as well as basketball fanatics around the globe.

  • Support ClutchFans!

    If you find that ClutchFans is a valuable resource for you, please consider becoming a Supporting Member. Supporting Members can upload photos and attachments directly to their posts, customize their user title and more. Gold Supporters see zero ads!


    Upgrade Now