This is getting crazy.... (Rockets Tickets Problems)

JuanValdez · Oct 29, 2003

Did you write to Tim yet? If memory serves, his email is something like timm@rocketball.com. You've got the guy on the phone denying you the opportunity to talk to a manager while you have an opportunity to have the VP of Marketing handle it for you.

jeff from vandy · Oct 29, 2003

Originally posted by JuanValdez
Did you write to Tim yet? If memory serves, his email is something like timm@rocketball.com. You've got the guy on the phone denying you the opportunity to talk to a manager while you have an opportunity to have the VP of Marketing handle it for you.
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I just sent him an email at the address you provided. Thanks for his email. Here's to hoping I finally get a hold of my tickets before tip-off!

typhoon · Oct 29, 2003

Man, I just got back from the Toyota Center and tried to pick up my tickets for opening night and they told me they didn't have them. I was told somebody would call me and give me the status of my tickets. Luckily, I just received a call from a rep telling me the person at the box office was new and that he only looked at the printed tickets and that my tickets have not been printed yet but will be ready for tomorrow. Glad the issue was resolved, Mad because of wasted time and Petro.

B · Oct 29, 2003

Jeff,

Just wanted to let you know I am dealing with the exact same problem. I moved about 6 months ago, but everytime I called to order tickets I gave them my new address, yet my tickets were mailed to my old address. Luckily FedEx noticed the house was empty and called my work number. Unfortunately my tickets were not shipped together, so 9 of the games where sent in another package, one of the tickets being opening night.

I'm supposed to be able to get them at will call tomorrow, but it's still frustrating after giving my new address 3+ times that the only address on file was my old address.

B

jeff from vandy · Oct 30, 2003

Well to conclude my dramatic (and I am sure annoying) story. I picked up my ticket today at will call. Also, Tim put me through with the VP of Ticketing & Sales, and he basically let me lecture him for about 5 minutes and handled everything from there. To sum up his response he admitted that they were having some serious issues with the 12 game packages and that they were doing everything they could do to GET people their tickets. Unfortunatley, they have not had the chance to get the problem totally corrected since their main goal right now is to get the right tickets to the right people before today. He was COMPLETLEY aware of what my problems where and admitted that he takes phone calls from angry people like myself all day long, so he knows what we're going through. I felt that he spoke to me with complete honesty and sincerity even though my ticket purchase is minute when it comes to the clintele he usually deals with.

He also insisted that once they get the bugs out (around x-mas he estimated) this ticketing system will provide more services to us the fans then anything we have seen before (ticket discounts, reccommended events based on past purchases, etc.).

Once again first class work by Tim and Mr. Norelli. They made an irrate customer transform back to the Rockets fanatic that I am without giving me any run-around/BS stories. They admitted they have problems and apologized. Apology accepted. Go Rockets!

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This is getting crazy.... (Rockets Tickets Problems)

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