Suns to offer fans Satisfaction Guarantee Night vs Dallas on Dec 6

mirus · Nov 30, 2012

On Dec. 6, the Phoenix Suns will be the first team in NBA history to guarantee its fans that they will have fun at the game or they can get their money back.

"After that game, I think we were all struck by the fact that so many people were leaving our building with a smile on their face," said Jason Rowley, who took over as Suns president in late July. "Normally, when a team loses, fans are down. But not with us. And that was an eye-opening moment."

Rowley has renewed confidence after putting all of his staff through a hospitality management program before the season.

But he also has his challenges. The economic downturn greatly affected the city's real estate market, which just now is starting to turn around. Then there's the fact that the Suns haven't made the playoffs in the past two seasons, after making the postseason 18 times in the 22 seasons prior.

Perhaps even more challenging is that with Steve Nash off in Los Angeles, there's no particular player who brings out the masses. Draping Goran Dragic on billboards throughout Phoenix wouldn't exactly work. At least not yet.

"That's a big part of why we're doing this," Rowley said. "Just because our players don't have huge name recognition doesn't mean we're not fun to watch and can't compete. Sure, people relate to star power, but we believe in the team aspect and we're marketing this team as a team instead of a group of individuals."
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http://espn.go.com/nba/story/_/id/8693660/phoenix-suns-offer-fans-money-back-fun-guarantee
If this guarantee is for the detroit game....

Mr. Clutch · Nov 30, 2012

What if the other team benches their starters?

ScolaIsBallin · Nov 30, 2012

Can't you just have fun and then say you didn't, then get your money back?

heypartner · Nov 30, 2012

This just in...Cuban announces he is going to rest Nowitzki for the Suns game.

Air Langhi · Nov 30, 2012

I wish the rockets would do this. They don't let up watch the games on TV. They try gouging the prices for the good games. Their prices as is are too expensive for the product. Lower corner seats should 30 bucks. In general the rockets treat their fans badly, and then they have their reps emailing you trying to get you re-buy season tickets.

sugrlndkid · Nov 30, 2012

Air Langhi said: ↑

I wish the rockets would do this. They don't let up watch the games on TV. They try gouging the prices for the good games. Their prices as is are too expensive for the product. Lower corner seats should 30 bucks. In general the rockets treat their fans badly, and then they have their reps emailing you trying to get you re-buy season tickets.
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Rockets mgmt don't care because corporations often lock up seats...an empty paid seat for the owner is still the same as a paid seat with someone in it...

sugrlndkid · Nov 30, 2012

^^^The suns have to do these quirky things to help keep their gym at medium capacity on game days...at least

wreck · Nov 30, 2012

what if you bought your tickets for 5 dollars and face value was 20. That would be incentive enough to try to claim that you were not satisfied.

Then again I feel like they would just take the complainers to the back...give them a survey and offer them free tickets OR their money back. THey stand to lose very little since they dont sell out games anyway.

mirus · Nov 30, 2012

sugrlndkid said: ↑

^^^The suns have to do these quirky things to help keep their gym at medium capacity on game days...at least
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exactly.

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Suns to offer fans Satisfaction Guarantee Night vs Dallas on Dec 6

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