I love Best Buy and have had nothing but good experiences with them. My latest story: Bought a 22" LG Flatron 2252 monitor in Oct 2007. Last month it goes dead (3-year warranty). While dropping it off at the "Geek Squad", the guy suggests that I buy another monitor and return it when mine is fixed instead of being without a monitor for 7-14 days. I followed his advice and it worked out well. Stuff like this is why I continue going back. For the record: I don't use store store credit cards under any circumstances. The only ones I have are Visa and MasterCard.
The old Wal-Mart rental, eh? Way to advise a customer to commit fraud, Geek Squad! If any company would prosecute for something like this, it's BB.
I don't see how that is committing fraud? If he swapped out the broken monitor for a new monitor, that would be fraud, but returning something within the 14 days is allowed.
Best Buy is good for one thing. To see the product up front before I purchase it online. Home Theater Receiver. LCD...Plasma...Subwoofer for HT. Etc. then Newegg.com ftw.
J&R or B&H Photo are the best and one of the few remaining brick and mortar electronic stores left. Sadly, all the stuff I buy these days is from online. I refuse to give BB business due to similar practices like the ones the OP is ranting about, and this will only get worse now that they have a monopoly as the last b&m electronic store in America (Fry's doesn't count).
