He's Shanghainese and to a lot of Chinese, that's just as bad. Bah, he's Shanghainese, buy a card with good resale value and low maintanance, that's how we do it.
And no apologies... This is quite a serious issue in China presently, for those of you who are clearly unaware of current events.
I have to say they did give apologies, but all are faked apologies, even cheaper than the toilet towels.