Hey Clutch.. I just noticed that all the ads at bottom of the page are related to McDonalds. Was that planned or just coincidence? It it was planned great advertisment placement.
The second person (the one takes your money) functions just as before. But the one who you speak to through the speaker won't be in the McDonald but would be in a call center some where.
I think like their searches and Gmail, it looks for keywords and maximizes the products potential from the available pool.
Outsourcing is funny. I call Toshiba for tech support and some dude with an indian accent tells me "good afternoon." Now, I know the time zones can throw things off a lil in the U.S. BUT ITS 1 AM! I laughed my ass off and asked him questions about where he lived.
I don't see why this is necessary, although I like the idea of them trying hard to get my order right Wendy's has it down, They never screw up my order, and they have some sort of time limit from when my order is placed to when it comes out otherwise there is some sort of minimum wage encumbrance applied upon the poor pot smoking children that work there.... How exactly, do you punish someone making minimum wage, I wonder,-just keep that sentence runnin
It's a terrible idea. Any good manager already uses one of his best people at the drive thru window since 55-60% of a store's business comes through the store that way. The only order takers who sit idle are ones who have poor managers running the store because there is always something that needs to be done at a restaurant, always. Putting one of your best people in the drive thru also gives that employee the flexibility to back up other positions since they're always able to take orders or speak to customers via their headset without having to physically be at the register. This is extremely helpful during peak times when you may not be properly staffed and during slow times when you have to work with bare bones staffing to control labor. A call center person can't exactly go help in the grill area or back up the front counter when a bus load of people pulls up or when three employees don't show up for a friday night shift. Using call centers would also cause communication problems. The shake machine for example is down for two days because it needs a new part but it's a saturday and the company that makes the machine can't be out until monday with the part and your call center person has no way of knowing this so every time they sell a shake, a manager needs to give a refund. That's not good customer service. If they want to improve their drive thru service they should try training their people better. It's not rocket science.
at the McDonald's closest to me...that's the same person! that was kinda my point to begin with. if you still have to leave a separate cashier at the drive-thru window, then you're not eliminating a position at all. just taking away a responsibility from what that cashier is currently doing (taking the order).
Well, that was a while back, so may be McDonald changed their practices? They must think it can save them save $.
clearly...but i just don't understand it. i don't understand how it improves customer service or saves money.
I doubt it. . . didn't the Indian Government or at least a large number of people sue McDonalds for putting Beef stock on their fries and not telling them [considering Hindu don't eat beef but seem to like the McDonalds fries] Rocket River
I want a go-between to place my order with their outsourced drive-thru order taker. I call it outsourcing the outsourced. I need someone representing me to communicate with these Fargo-based order takers. "Yea....you want to biggie size that do ya? You have a nice day, sir...you hear?" Of course, you couldn't get me to eat at a McDonald's so I don't have to worry about who's taking my order. I think it would be comical if McDonald's outsourced the drive-thru biz to India, though. I'm actually all for that approach.
