They basically just said they'd have to send someone out to check the box, and then go from there... They weren't particularly helpful over the phone and didn't seem interested in diagnosing the problem.
Thats like 46kbs which is not very fast. Are you sure it is much faster thab you expected. I called TWC and they say it might be "intermittant conectivity". I'll have to call back from home tonight for them to try and fix it. Hopefully that is it.
512K isn't that like 512 bits or 512/8 = 64 bytes a sec. So 46bps download is under the expected. Correct?
Oh, wait, you said 1 hour not 3. Then that is fast. Just be thankful you are not technically savy enough to know. That will be your excuse when they try and charge you for the higher speed.
they don't even offer a higher speed, afaik... yeah and the strange thing is that this computer is downloading at about 2 to 3 times faster than the other computers that share this connection the other 2 peak at about 65k..... I've seen over 200k on this one... strange!
Update - I had the same problem - same fix. Swapped the router - all good. Just a lil'' pointer for anyone else out there.