How do customers feel about fountain drinks at take out places

Definitely someone else. Hotballa is in NY, and owns his own place I believe.

 

Y'all are acting like the customer demanded a free meal because the fountain root beer was out.

 

Would you give him his money back if his flavor wasn't available?

 

The customer is not taking advantage of the business by making this request. Ordinarily, he would be able to get the fountain drink in X flavor at Y price. All he's asking is that, since the business is out of that, if they provide the same product at the same price from another source. It's not like the customer was trying to get a discount or scam the system or anything.

I also find bigtexxx's opposition to Yelp amusing. I always thought a core concept of efficient free markets was transparency and maximizing available information for consumers to make decisions.

 

Do you even read, bro? I don't have an opposition to yelp. I said it's caused some customers to act like pricks. There are many benefits about yelp that I like.

 

Yelp reviews are so misleading. I think every restaurant I've been to that's highly rated is sub-par.

 

Consider the source on this post, folks. 29,000+ message board posts, no contribution to clutch. Cheap

 

While I can't imagine the person that actually requests this, I think you just give it to them. It's a one time thing. You're likely making somewhere in the area of a couple hundred % margin on your fountain drinks (little more profitable in a restaurant than fountain drinks)...so losing out on one won't kill you and you have a happy customer.

 

I was really just speaking generally about my experiences working in retail. We had repeat customers constantly trying to scam us when I worked for Enterprise and even though our area manager knew it, he would still tell us to lube up, bend over and take it like a man just so the customer wouldn't fill out a negative customer survey.

 

I think it's taking advantage only if the customer escalated.

Asking simple questions like that is opportunistic and a part of negotiation.

This is just a continuation of the transaction from a failure to deliver product expectations.

 

if you're worried about giving one customer a $1 discount on a soda you might have bigger problems.

 

I'd make sure said customer is not a Harvard professor, and then tell him no.

 

Customers are idiots too which is why Uber, for example, has drivers review riders.

 

Na, it's not the same, you do not need to honor that price. If it is out, it is out. If you had no bottles, would you then be able to charge fountain drinks for the same price as a bottle? Hell no. It's a 2 way street.

 

I've seen a cultural element to this as well. I won't mention which group does this to avoid a schitfit starting up, but I've noticed immigrants from a certain country treat waiters and restaurant owners like complete trash. They think they own the place, and the waiters are subhumans who have to obey every ridiculous request that comes from the customers' mouths. It's honestly embarrassing to dine with these folks, because I don't want to be lumped in with the way they treat waitstaff and restaurant owners. Bargaining over everything and then even being stingy on the tip. I've determined it's a cultural issue, because it's so prevalent based on my own experience.

 

Bigtexxx just flat out delivers, you gotta give him credit. The guy is consistent.

 

It's a different product. Fountain vs. bottle.

 

I don't think it's required, but it's probably a good idea (especially if you aren't losing money on it).

 

you are hilarious when not taken seriously.