I ordered a new top of the line XPS 15 from dell on 2/2 and just received it yesterday 3/14. Thankfully for my long wait, they decided to throw in a dead pixel for my troubles. Very nice quality control! Called tech support and they offered to have a technician come replace my LCD screen. Great, only problem is I paid for a new laptop and it essentially becomes a refurbished one after replacement. So full price for a refurbished product. Decided to take it to their twitter account and vent my frustration. Whoever was controlling their twitter account says it can't be replaced due to their policy. So basically what I learned from Dell: 1) Their customer service is incompetent and can't even be consistent 2) Based on their Twitter account, they're willing to allow customers to assume responsibility for their defective product https://twitter.com/AndyJZhou/status/444991026986352640 Looks like I'll be sticking to Macs
6 dead pixels apparently and according to their twitter support I'm out of luck. So I guess "lucky" me their technical support line is willing to replace my screen and essentially turning it into a refurb.
Refurb is just a badge, at this point. I wouldn't buy a refurb, sure, because refurbs vary widely in quality but you already have the item in hand and, assuming you're satisfied with everything else, is just a screen replacement a bad thing? Everything's brand new, the new screen will also be brand new. If you get a new one, you're rolling the dice on something else being broken again. That said, don't buy a Dell again or just return it, I guess.
Dell will give you good prices until you open up their crap and see why. They use the cheapest parts possible. The only time I got a good deal was when the quad core processors came out and they had a q6600 desktop and 26" monitor for 649$. That was the only thing that was worth the price I've ever gotten from dell. My parents got me a laptop my freshman year of college and it had an LCD problem after less than a year. A technician came and fixed it but it crapped out 6 months later. It's actually sitting under a bunch of books in my closet. Apple is the opposite, even though you think you are over paying , you're saving a lot of money in the long run. I got MacBook Pro 5 yrs ago and all I had to do was upgrade the ram and ssd for 200$ to make it run as fast if not faster than the new MacBooks.
http://forum.notebookreview.com/del...15-haswell-owners-lounge-450.html#post9595889 Yeah searching online and people having multiple issues with replacements. Probably not going to roll the dice. Guess I wanted to gamble and save a few hundred dollars. Probably not worth it in the end given the nearly 2 month wait time only get a bad product.
This is true but, unlike with 5 years ago, they're soldering in components like the SSD and RAM now and making you pay their exorbitant upgrade prices. But their batteries last forever. Idk how they do it. All the other brand batteries I've have failed before the warranty expired.
They've had that policy for a long time. My wife ordered a computer many years ago for her parents, and the monitor it came with had a vertical line of dead pixels. Sure, they gave another one, but a refurbished one. Definitely never get a Dell. We're had some good luck with ASUS, but there are other lesser-known manufacturers that make quality machines.
I say it all the time... I've never heard anybody complain about Apple's computers outside of the price. It's trendy to hate on Apple, but they make great stuff.
Apple 6% Toshiba 9% Acer 10% Gateway 11% HP 11% Sony 12% Lenovo 12% Dell 12% Asus 13% 6% repair rate vs. 12%..that's half for apple..add in the lower amount they sell and probably why you hear less complaints. don't forget you are getting a more well built machine also from apple..vs. black friday cheapos people buy for dell.
I used to buy laptops when the final price plus 2 yr warranty was cheaper than the sum of their parts. The last Dell laptop burned out in 4 years though. It was mid-tier (800 bucks) and could play video games released a year before on mid settings. I'd be pissed if my work didn't issue MBPs. I guess the trick is to find insanely good used deals, like $200 core i5 laptops and stomach the rest. I'm spoiled by retina display now, so I'd expect a really nice screen with at least 1080p to work on it. **** it, I'll just buy a used/refurb retina for personal use if I ever leave work. Demand a refund. ****'em and if they ask for a restocking fee, pour over the fine print of your Credit Card to see if a) they eat that cost or b) they fight Dell to eat the cost. Some states have laws that give you a full 30 days for a refund with no restocking fees. You might have to eat Shipping though. Just a whisper of refund will change their tune fast, but who knows these days with Dell's "customer service" reps... By then, if you want to tolerate the laptop, then ask for: 100+ dollar discount for the delay and the **** rep-breaking product that reached your door, extract some schwag or an extra year on the warranty (default 1 to 2) and get a real replacement screen. That's the demand I'd give to their "Tier 2 specialist" before wasting their (and my) time and hitting that cancel switch.
XPS is part of Dell's consumer line, essentially an Inspiron. Their Latitudes are much more reliable. To the OP: You should raise royal hell and you'll get a replacement. It sucks that you have to do that, but that's part of being a strong consumer. You should also buy the complete care warranty as it covers everything: water, drops...everything except hammer marks. I got my old XPS M17 replaced twice on the complete care. If it's utterly ruined by, say, being run over by a car, they will give you the latest and greatest. I'm now rocking an Alienware m18x that I got as a free upgrade from that same warranty. Respectfully disagree, SG. I recently realized that I needed a lightweight laptop with a great battery and a good, high-rez screen for work, as I walk around a big campus to a lot of meetings. After some extensive research and a lot of asking around at work (BIG IT Department), I decided on a Macbook. I found that their quality was the market leader overall. Since work was paying for it, I shot for a Pro, and got it, even though the battery life is lower than an Air (~9 hours vs ~13), which I would have gladly taken had my supervisor shot down the Pro. It ended up being around $1400 at what I specced. I am going to go straight bootcamp/Windows with it. I'm not buying for OS, I'm buying for features and quality.
