I didn't get that but when I was on my online account earlier those pesky chat agents sent me a message and when I brought the upgrade up to them they mentioned the $249 installation fee. Neither of the phone reps made any mention of it in both my phone calls.
Do you have a docsis 3.0 modem? If so, no need for that whatsoever. I'd call again like another poster said and try again with another rep :grin:
Here's a list of Comcast approved Docsis 3.0 modems http://mydeviceinfo.comcast.net/ I believe the SB6121 and SB6141 are most popular. Also, although it specifies only the SB6141 retail, I have used the regular version with them for over a year now without any issues.
I was at Blast but never got anywhere close to 50 mbps. So far I am getting about 60 mbps.... Not quite the 105.
Not seeing the upgrade quite yet, currently at 56 down and 12 up, about the same before the "upgrade"
Called yesterday to get the offer Called comcast and they say there was no upgrade to extreme on the account. I raised hell. They most e rapidly offer is blast for free for 6 months. Called the 1-888 number on the offer sheet and got an angry rep telling me I didn't have blast (I do) and had to call comcast to add it for $10 and call back. She was loud and just being rude. Hung up on that b**** and called the same number and got a nicer women who tried to say the same but eventually she saw I did have blast and continued to process the order once again. We'll see what happens. I'm gonna reem comcast if this falls through.
My experience was almost just as bad. First time I called to get the offer, the lady told me she couldn't find her in the system, using my name, address, phone number, and not even my account number!! She asked me to please make sure again I was a Comcast customer, smh. I called back 5 min later, and that person found me immediately in the system, and completed the deal in less than 5 min.
I called and was directed to internet chat. Internet chat offered me 105 down for a $50 increase and a BS $250 charge for 'wirings'. I declined. They referred me back to the phone. I'll call again in a minute. Transcript: Spoiler Marieta: Hello Xerobull, Thank you for contacting Comcast Live Chat Support. My name is Marieta. Please give me one moment to review your information. Xerobull: My Issue: Change Service Xerobull: Hi there, that was quick. Marieta: Thank you for taking time informing us quickly about this concern. Marieta: Cool! Marieta: Xerobull, I understand that you would like to change the service. Is this correct? Xerobull: yes Marieta: May I know more about this? Xerobull: what can you do for me- $70 a month is a bit high for what I use, given that I have other options Xerobull: I use mostly internet. The TV is disposable Marieta: All right. Xerobull, I can understand the importance of getting the most bang for your buck. I am also a conscious subscriber who wants affordable services, too. Marieta: Perhaps there are other service packages that might interest you, and of course I will give you the lowest price available for them. Xerobull: Well, I think I like you, then, Marieta. Marieta: Wonderful! Marieta: To better assist you, do you mind if I ask you few questions? Xerobull: go for it Marieta: t Marieta: Thank you. Marieta: May I know what do you primarily use the internet service for? Xerobull: browsing, streaming video Marieta: Cool! Marieta: As for the TV service may I know what shows or channels do you oftenly watch? Xerobull: nothing. Marieta: Okay. Thank you for these helpful information. Marieta: Xerobull, I will personally take care of this for you. Xerobull: i hope so! Marieta: Thank you for providing some of the account information before the chat. Marieta: To ensure the security information of the account, can you please verify the last 4 digits of the SSN? Xerobull: xxxx Marieta: Perfect! Thank you for fully verifying the account. Marieta: I am taking a closer look on your account now. Marieta: While waiting, let me inform you of our Comcast Customer Guarantee. Our goal is to provide you with a consistently superior customer experience - that's our guarantee. We’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. Xerobull: i like super service Marieta: Xerobull, thank you for waiting. Marieta: Awesome! Marieta: I was able to review the history of the account. Marieta: It shows from here that from August 6, you were given an introductory promotion for your existing Blast Plus bundle package at $49.99 per month good for 6 months. Marieta: This has rolled off to $69.99 for the 7-12 months. Xerobull: yep Marieta: Therefore, your current $69.99 bundle promotion for TV and internet will not expire until August 5, 2014. Xerobull: yep Marieta: The monthly rate of your account is $69.99, before tax. Xerobull: that's right Xerobull: a lot for internet Marieta: Should you decide to remove the TV service and retain internet alone subscription, the account will then be charged with the regular stand alone price of $76.95 per month. Xerobull: ok Xerobull: how about the xtreme 105 promotion you're running Marieta: I am checking for the availability of this promotion from the system. Marieta: Please give me another 2 minutes for this. Xerobull: thank you. Marieta: You are most welcome. Marieta: To set proper expectation, we at Chat Support doesn't handle service cancellation. Should you proceed with the change of service that would involve cancellation of the TV subscription, we advise you to contact our Cancellation Team first at 1-800-934-6489 as they are the authorized department that caters cancellation requests. Xerobull: ok Xerobull: i understand Xerobull: are you expecting me to cancel? Marieta: Thank you. Marieta: Not really, Xerobull. Marieta: I am setting the proper expectation here to avoid mix up. Marieta: Because you mentioned earlier that you are considering to remove the TV service. Marieta: Since you are not using it. Xerobull: gotcha Marieta: Cool! Marieta: Thank you for waiting Marieta: May I know the promotional rate that for the offered Extreme 105 internet plan that you checked? Xerobull: $5/yr Xerobull: "Great News- You are eligible to receive our Xfinity Extreme 105 Internet Service for no additional cost. Dear Blast! Internet Customer: We are updating several of our Double Play and Triple Play packages to include Xfinity Blast Internet service within the monthly service rate. Based on this change, you will now receive Blast! Internet service with your package. But for the same monthly rate you are paying now, you can have an Internet upgrade from our Blast Internet speed with download speeds of 50Mbps to our Extreme Internet service with 105 Mbps download speeds. To get started with the faster speeds, we need your permission to upgrade your service. Call 1-888-228-0063 now to activate your Extreme 105 speeds. We value our customers and look forward to continuing to serve you. Thank you for being a Comcast customer." Xerobull: I called that number and they told me to get on the online Chat. Marieta: Thank you for providing these information. Marieta: To confirm, that's $5 per year. Is this correct? Xerobull: 00013247 at the bottom of the letter Xerobull: that's right Marieta: Okay. Was it indicated in the letter that the deal is offered to existing customers? Xerobull: There was no price included. Xerobull: I was kidding on the price. Xerobull: the text above "But for the same monthly rate you are paying now, you can have an Internet upgrade from our Blast Internet speed with download speeds of 50Mbps to our Extreme Internet service with 105 Mbps download speeds. " Xerobull: indicates that it's a speed increase with no rate increase Xerobull: Come back, Marieta, don't be mad. I like to lighten the mood with some jokes when doing business. Marieta: Xerobull, I apologize for the delay. Marieta: I encountered a system error. Marieta: The tool just hanged up. Xerobull: TWSS Xerobull: Thats fine. Xerobull: Do you need the info again? Marieta: No, that's fine. Marieta: In order for us to provide details and accurate pricing information regarding the upgrade to Extreme 105, I can gladly connect you over to our Sales Team. Will this be alright with you? Xerobull: aw, man Xerobull: we had such a rapport Xerobull: ok Xerobull: transfer Xerobull: thanks Marieta: I do apologize for this, Xerobull. Marieta: You are most welcome. Marieta: Before I can connect the chat to our Sales specialist, would there be anything else that I can assist you today? Xerobull: No thank you, you were lovely. Marieta: You are most welcome. Marieta: Thank you. Marieta: I apologize but we are experiencing short wait in our Sales Department. You will see a message that says I have “left the room”; however, you will still be connected to the next available Sales agent. Xerobull: sure Xerobull: no problem Marieta: Please stay online and connected to the chat for the next agent who will assist you as soon as possible. Thank you for contacting Comcast – we appreciate your continued business. Xerobull: thank you Marieta Marieta: You are most welcome. Marieta: Please wait, while the problem is escalated to another analyst Waiting for response from Marieta analyst Christy has entered room Xerobull: My Issue: Change Service Christy: How are you doing? Xerobull: Hey Christy Xerobull: Pretty good! Yourself? Christy: That's good to know, Xerobull. I'm doing great. Thank you for asking. Christy: I understand you want to know the pricing detail of our Extreme 105 internet service. Am I correct? Xerobull: yep! Christy: I will be more than happy to assist you with that. Christy: May I ask a series of questions to help guide us to the solution of your concern/request? Xerobull: shoot Christy: Okay great! For me to assist you completely, kindly please provide the following information: complete name, address, phone number and Comcast account number. Xerobull: hang on Xerobull: xxxx Christy: Sure. Take your time. Xerobull: Xerobull Xerobull: xxxx Christy: Thank you, Xerobull. Christy: May I have the city, state and zip code of your address please? Xerobull: xxxx Christy: Thank you. Christy: Congratulations! You have fully verified your account. Christy: Let me go ahead and check our Extreme 105 service. Would you please give me 2 minutes? Xerobull: woo-hoo Christy: Would you please give me 2 minutes? Xerobull: why not, in for a penny, in for a pound Christy: Thank you. I really appreciate it. Xerobull: Hey, Christy...I really appreciate you. Christy: Thank you for waiting, Xerobull. Christy: Now, you can actually upgrade your current internet service to Extreme 105 by adding $50.00 to your current monthly service fee. Christy: *$50/month Xerobull: hm, the text of the letter says there's in increase. Xerobull: *no Christy: Premium installation is required to set up the service. The one time installation fee is $249.00. Xerobull: what does this installation entail? Christy: You currently have Blast Internet with Digital Economy cable service bundle, Xerobull. Xerobull: because, i had it 'installed' a few months ago Xerobull: what does premium installation do? Christy: I understand, Xerobull. But Extreme 105 is a special service that requires premium installation. Let me go ahead and check my resources here. Christy: There will be an increase if you upgrade the service because Extreme 105 would provide you 105 Mbps speed. Christy: You currently have Blast Internet which has up to 50 mbps speed. Xerobull: ok Xerobull: what do you install? Xerobull: i just want to know what i'm shelling out $250 for Xerobull: i could say to you, $250 for a premium high five Christy: For Premium installation, the Comcast Technician will:Conduct an in-depth analysis of the customer network.Ensure that the customer’s home and equipment are prepared to support the speeds included in the Extreme 105 service.Perform a node health check on the day of installation and also on a daily basis after installation Christy: Shall I go ahead and upgrade your internet service, Xerobull? Xerobull: wait Xerobull: so all they do is check your own equipment at the tap? Xerobull: and ensure that the brand new rg6 coax that you ran six months ago is good? Xerobull: i have a docsys 3.0 modem Xerobull: and a modern gigabit n-wireless router Christy: Yes Xerobull. They will need to check and install some wirings needed for the Extreme 105 Mbps speed. Christy: That's fine, Xerobull. Xerobull: what are these 'wirings' Christy: I am not sure, Xerobull. I do not have information regarding the wirings. Xerobull: Ok, I'll take the service at the same rate I'm paying, no premium high-five fee Xerobull: Is this sales? Christy: I understand, Xerobull. However, there will be additional $50 per month to upgrade your internet service to Extreme 105 service. Christy: Yes. This is Xerobull. Xerobull: Can you give me a $50/mo credit? Xerobull: Wait, you're Xerobull? You're really tripping me out. Christy: Oh sorry for the typo error. Xerobull: So I can get this service for $120 a month with a $250 charge Christy: I meant, you have reached Sales Department. Christy: As much as I would love to provide you the credit, the system won't let me. We can only offer the existing customer deals. The available promotion for the service would be the additional $50 per month. Christy: Yes Xerobull. That's right. Xerobull: Ok. That's strange that you don't have basic info on what you're selling. Xerobull: I'm a little worried about giving you my info now. Xerobull: Really, you don't know what the wirings are? Christy: I am sorry for any inconvenience. Christy: You can contact our Technical Support Department regarding that one. Xerobull: No Xerobull: Let me share with you the text of the letter Xerobull: "Great News- You are eligible to receive our Xfinity Extreme 105 Internet Service for no additional cost. Dear Blast! Internet Customer: We are updating several of our Double Play and Triple Play packages to include Xfinity Blast Internet service within the monthly service rate. Based on this change, you will now receive Blast! Internet service with your package. But for the same monthly rate you are paying now, you can have an Internet upgrade from our Blast Internet speed with download speeds of 50Mbps to our Extreme Internet service with 105 Mbps download speeds. To get started with the faster speeds, we need your permission to upgrade your service. Call 1-888-228-0063 now to activate your Extreme 105 speeds. We value our customers and look forward to continuing to serve you. Thank you for being a Comcast customer." Xerobull: no additional cost. Christy: I understand. Did you receive this offer through mail? Xerobull: the same monthly rate you are paying now Xerobull: yes Xerobull: and i called the line indicated. they told me to contact internet chat. Christy: I understand. You will actually need to call 1-888-228-0063 with this offer. Xerobull: i called the line indicated. they told me to contact internet chat. Xerobull: Let me ask you a question. Please answer me honestly. Christy: I am really sorry about that but we do not have free upgrade, Xerobull. Xerobull: Is there someone I can talk to who can make a decision on these sorts of questions? Xerobull: Because you're the third person I've dealt with who has told me to go elsewhere Christy: Since the offer is sent to you through mail, kindly please contact the number indicated in the letter, Xerobull. Christy: We only provide online offers. Xerobull: Well, Christy, i have to say. You're now at the bottom of my christmas card list. You'll probably get a leftover card from last year. Xerobull: I guess I'll call the fourth person, Shemp. Christy: If it's showing free upgrade for Extreme 105 service in our website, we would love to create the ticket for you. Xerobull: I know, it's hard. Christy: I am really sorry about that, Xerobull. Xerobull: Thanks for the help. EDIT- just called 1-888-228-0063 and was signed up, no extra fees or installations, for 105 down. no change in my current service. I take all of that with a grain of salt as Comcast has screwed me over/ lied to me before. I didn't even mention the speed or the verbiage of the letter- they just seemed to know what I was talking about. I guess the number is set up just for this promo.
In Chicago-- Currently have Blast and I don't get anything near 50Mbps. Called and had it upgraded to the Extreme 105 package. Haven't gone home to test but either way, thanks!
I just replaced my old Cisco Valet Plus router with a Netgear 4300. So I just agreed to pay $5. more a month to get 50mbps. I am testing to 56 up and 13 down... I am happy with that (there were times I was getting under 10). Even happier that a phone center tech bridge the darn SMC cablemodem/gateway.
Called them, they waved their magic wand and said in 24 hours my speed would be upgraded. They lied. Called back the next day and the lady could not find me in their system (meaning they never sent the order and the first b**** just wasted my time) so she gave me the number to Comcast to talk to them. She mentioned it was exclusive to some regions (I am guessing FL). I couldn't get her off the phone. Has anyone in Houston received the offer? Why the **** is Comcast favoring FL over Houston. I was eligible because I had a zero balance and the required services/modem but because I live in Houston they want to say no. If Google Fiber ever comes to Houston I'm never looking back.
