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75-year-old woman takes a hammer to Comcast

Discussion in 'BBS Hangout' started by kaleidosky, Oct 19, 2007.

  1. Manny Ramirez

    Manny Ramirez The Music Man

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    Hehe...don't know if I enjoy that exchange the most or later in the movie when the good ole Doc (for like the 3rd time and after they had already landed) tells Striker and Elaine, "Good luck, you two - we are counting on you!" :D :D

    We should do a thread that makes no sense, title-wise, but has nothing but random quotes from that movie in it.
     
  2. Lynus302

    Lynus302 Member

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    Bravo Nero, bravo.

    Very well said.
     
  3. Space Ghost

    Space Ghost Member

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    I don't know about that. Charter is blocking youtube in my area and they are having DNS issues. I've had to route my DNS through a different company to get the service that I was sold.
     
  4. Rockets2K

    Rockets2K Clutch Crew

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    dont most of our movie quotes threads end up as Airplane quote threads?


    Prosecutor: Over Macho Grande?
    Witness: No. I don't think I'll ever get over Macho Grande.


    Prosecutor: Dr. Stone, would you give the court your impression of Mr. Striker?
    Dr. Stone: I'm sorry, I don't do impressions... my training is in psychiatry.


    Jimmy: Mister, can I ask you a question?
    Striker: A question? What is it?
    Jimmy: It's an interrogative statement, used to test knowledge. But that's not important now.


    Steve McCroskey: Jacobs, I want to know absolutely everything that's happened up till now.
    Jacobs: Well, let's see. First the earth cooled. And then the dinosaurs came, but they got too big and fat, so they all died and they turned into oil. And then the Arabs came and they bought Mercedes Benzes. And Prince Charles started wearing all of Lady Di's clothes. I couldn't believe it.


    Steve McCroskey: Jacobs, what have you got on Elaine Dickinson?
    Jacobs: Well, I'm two inches taller, a better dancer, and much more fun to be with.

    hehehe
     
  5. plutoblue11

    plutoblue11 Member

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    I know it wasn't the best use of judgement in world by the elderly woman...but I am cheering her on. If Comcast didn't want their poor little computers, which they can replace in like 5 minutes with their gigantic wealth. Busted up by 75 year old woman, then they should've provided her with better service, completed the job when it was meant to be done, left her service on, and solve the solution in the same day she showed up at their office They could've avoided all this chaos and confusion, but with their arrogance, incompetence, and total disregard for their customers...They Got Served....with Hammer from an old lady.
     
  6. Refman

    Refman Member

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    RM95--

    I certainly do not condone the behavior, but it seems you are ignoring one simple fact. The lady went to the Comcast office with the intention of working this out. What did she receive? A long seat outside, in the middle of summer, only to be summarily dismissed after she had baked long enough.

    If that 75 year old woman had been my mother, somebody at that Comcast office would have had a very bad day the next business day. Not condonable behavior, but understandable.

    In short, while I agree with you in principle, the behavior and disregard exhibited by Comcast is reprehensible.
     
  7. bladeage

    bladeage Member

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    [​IMG]

    "I'm not saying he shoulda killer her... but I understand!"
     
  8. Invisible Fan

    Invisible Fan Member

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    I hope she's wearing depends. Noone wants to clean that up.

    In this day of CSR hell, you'll probably get nothing with a whole lotta wasted time.

    Thank God for BBB.
     
    #48 Invisible Fan, Oct 19, 2007
    Last edited: Oct 19, 2007
  9. KingCheetah

    KingCheetah Atomic Playboy
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    It's a well known fact in biology circles that he was talking about a bible.



    :p
     
  10. B-Bob

    B-Bob "94-year-old self-described dreamer"
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    Man, you are a biology circle, cheetah. You and your dumb lolly video. I mean, can I have those 3 minutes of my life back?
     
  11. fadeaway

    fadeaway Member

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    I'd hit it.
     
  12. KingCheetah

    KingCheetah Atomic Playboy
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    Those 3 minutes are never coming back...


    NEVER


    In fact you're humming it in your head right now...

    Billy licks a Lolly
    licks a lolly
    licks a lolly
     
  13. slcrocket

    slcrocket Member

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    Gotta side with Rocketman95. I mean, on the surface we all can understand the feelings that this woman was having, but to behave that way is absolutely ridiculous, regardless of age.

    How many of you have been the person on the other side of the counter? Worked in customer service? Had someone go ape**** on you for something where their reaction certainly wasn't justified by the apparent injustice?

    I am back in a position where I am doing customer service and people are going crazy over completely ridiculous things. Even if you are being completely screwed over, I would hope that we aren't completely rewarding people for losing control of themselves and breaking everything in sight.

    Luckily for her, everyone will laugh this one off by saying 'ha ha, Comcast sucks' and 'good for her.' But to me she'll remain crazy.
     
  14. paultherad

    paultherad Member

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    she wanted to prove a point.. and to seek revenge ha

    the sales rep has absolutely no respect for elders, obviously. making them wait 2 hours OUTSIDE

    why should mrs. shaw respect them? gg
     
  15. AroundTheWorld

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    I can relate exactly to how this lady feels after just having spent countless hours dealing with the complete and utter incompetence and indifference at Deutsche Telekom.

    If I had a hammer
    I'd hammer in the morning
    I'd hammer in the evening
    All over this land
    I'd hammer out danger
    I'd hammer out a warning...
     
  16. Fatty FatBastard

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    On a lighter note, a friend sent this to me and my friends a month ago asking "Does this remind you of anyone?" Even I knew he was referring to me, as did everyone else...

    hmmm..this guy remind you of anyone??

    BRAINTREE, Mass. -Until Monday, the closest that Graham ‘‘Tom’’ Jensenhad come to a jail was the time he toured the Plymouth County House of Correction as part of a citizens group. But the 68-year-old Braintree resident opted for three days in a New Hampshire slammer - getting out Thursday- to make a point about the state’s refusal to accept its old tokens at highway toll booths. ‘‘I gave the state of New Hampshire money for the tokens, and I expect to be able to use them,’’ Jensen said.

    New Hampshire dropped its token system two years ago when it installed the Fast Pass system used in most Northeast states. The state gave drivers until Dec.31, 2005, to use their 25-cent tokens. In March of 2006, Jensen was driving to his cottage in Ossipee when he tried to pay the 50-cent fare at the Spaulding Turnpike's Rochester toll plaza using two tokens, as he had been doing for years. The toll booth worker refused to take them and a state trooper at the plaza gave Jensen a citation. ‘‘(The trooper) said, ‘Just give him the 50 cents.’ I said, ‘I did, I gave him two tokens,’’’ Jensen recalled while sitting on the steps outside his Messina Woods Drive home.

    The way he sees it, the tokens represented a contract between the state and himself, and he’s angry that the state has turned his pre-paid tokens into what he calls worthless souvenirs. To rub salt in his wound, Jensen says New Hampshire lost his request for trial and, assuming he ignored the citation, issued a bench warrant for his arrest.When he was involved in a minor car accident this summer, he was arrested.The warrant was thrown out when a court clerk found his initial request for trial. However, Jensen was still found guilty in Rochester District Court of‘‘theft of services,’’ for not paying the toll, which is a misdemeanor in New Hampshire. He was given the option of paying a $150 fine, 15 days of community service, or three days in jail.

    He chose jail. ‘‘Over my dead body was I going to give the state ...another dollar for the tolls,’’ Jensen said. So the Strafford County sheriff came to the courthouse, placed Jensen in handcuffs and took him to the county lock-up. ‘‘It wasn’t one of my happier days,’’ he said shortly after his release. ‘‘I don’t want to say (theexperience) was laughable or a joke, but it was absurd.

    ’’He said the jail was a sparkling new facility, that the food was better than expected, and that the mattress was painfully thin. He said he spent three days sitting around talking with the other inmates -some who were in there for assaulting a police office, others for immigration violations. Meanwhile, his wife didn’t know where he was. Beverly Jensen said she only found out he had spent three days in jail when asked about it by a television newsreporter.

    ‘‘I’m upset that I didn’t know,’’ she said. ‘‘But sometimes I think it’s better that I didn’t.’ ’Beverly Jensen, who admitted she would have just paid the fine, said she supports her husband. ‘‘Tom will fight for what he believes in,’’ she said. Tom Jensen said he is considering a civil suit against the state, or possibly appealing the case to the New Hampshire Supreme Court.While he could have simply paid the fine, Jensen feels justified in taking a stand.‘‘I just get offended by people trying to do me wrong,’’ he said. ‘‘They stole the value of these tokens from me.’’
     
    #56 Fatty FatBastard, Oct 19, 2007
    Last edited: Oct 19, 2007
  17. Refman

    Refman Member

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    If in your duties as a CSR, you make elderly people wait for 2 hours outside in the summer before telling them that the person you told them they were going to see has left during that 2 hours....then that would make you a jackass. This isn't just a case of nonresponsive customer service. This is about giving crappy, unreliable service and then...when the customer appears to try to reach a resolution...you blow them off entirely, but only AFTER making them wait outside for a couple of hours.

    If a company undertakes that outrageous of behavior and expects that nobody is going to lose their composure...then they might want to make contact with this little place I call reality.
     

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