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Ya, but not everyone has a choice. That's the thing with those monopoly companies. What if you want Internet, and Comcast is your only choice? You complaint a dozen times, and they still constantly screw up your services? What can you do?
Destroy the employee's cars for instance. Pee on their front door. TP the office building. Put super glue in the locks on the doors. Light a bag with poop inside, on fire and leave it on their porch then ring the doorbell.
Such as? The main goal is to get attention from the media which would force comcast to change. And this action archives it.
About 20 years ago or so, back when I lived in my first crappy little rent-house, I had Warner Cable, or whatever it was in Houston at that time, and I learned my lifelong lesson back then: cable companies suck, and should be avoided forever. It's really amazing. The final straw for me was one time, back when I thought things like Wrestlemania were cool, I bought this massive wrestling thing on Pay-Per-View for the $49 price. It was on during my work hours, so I set my VCR to record at the appropriate time, put it on the right channel, and left it to do its work. When I got home from work to watch the event I had been anticipating all day, there was nothing but black dead air on the tape, until the end, where there was about 15 minutes left in the show. I called the cable company with a big 'WTH?', and they told me that there had been trouble with their signal, and they were giving partial refunds of $29 to all customers who had a problem. I was like 'Partial refund? No, I want a FULL refund!' And this guy was saying 'no' to me, saying that they could only give 'partial' refunds, because SOME of the show had come through. I was still just a youngster in those days, but this was a fight I knew I had to fight, so I got pretty irate and insisted on talking to boss after boss, insisting that I get a full refund, because I had not been provided with the product I had purchased. They seemed genuinely mystified by this line of reasoning - that I somehow felt that I shouldn't have to pay them money merely because they had not provided the service I had purchased. Anyway, I finally got some manager to credit me for the full amount, but I remember the person was so clearly disgusted by my DARING to question their policies, they she finally did it just to shut me up. This was after years of crappy treatment from a monopoly that knew it was a monopoly, and knew that people had no other choice, so 'customer service' was just a joke. So as soon as DirecTV was available, I switched, and have not EVER gone back to a 'cable company' and never ever will, EVER. The worst I ever thought of to do in retaliation against these jerks was to show up in person to pay my bill with a big bag of nasty dirty pennies. I would have loved to have taken a claw hammer to their machinery, but 'not being a criminal' was always too ingrained in me by my parents. Anyway, I applaud this lady, if for no other reason than to have gotten the attention of an arrogant bunch of vermin who have traditionally believed they were insulated from the results of their terrible attitudes towards their own customers. What she did was still wrong though, and she should pay whatever penalty she incurs, but as long as she didn't physically harm anyone, then maybe some good will have come of it. I guarantee that the employees at that office will show a little more respect and attentiveness to the concerns of their customers from now on.
I am the last person to advocate violence, even for a 75 year old (seemingly harmless) woman. Yet, I can understand her frustration. I don't have comcast (thankfully) but I do have charter communications for my cable and their customer service absolutely sucks. They are a monopoly and they know it, so for the most part, they don't give a damn if they lose people or not. You can go to DirecTV or whatever, but most people don't want to go through that hassle and they know that. That is why they (comcast is obviously worse than charter) are the way they are. Pretty sad that it takes a 75 year old granny using a hammer to get their attention, but when you are a monopoly, I guess that is what it takes sometimes to get their attention.
Apparently all the other methods weren't working - a huge number of people were actively voicing their dissatisfaction with their service, but nothing was changing. We need MORE incidents like this.
