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ATT Uverse feedback

Discussion in 'BBS Hangout' started by justtxyank, Mar 12, 2015.

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Your take on Uverse

Poll closed Mar 17, 2015.
  1. I have it and I would recommend you make the jump

    55.6%
  2. I have it and I would advise against the jump

    16.7%
  3. I abstain, courteously

    27.8%
  1. seclusion

    seclusion rip chadwick

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    I had it when I lived in west houston and felt that I was overpaying for 18Mbps down 1.5 up (the max in that area), but stability was virtually never an issue. Same with the TV other than the fact that I could only view/record one HD stream at a time. I blame the apartments in the area.

    I moved last month to the 290 / beltway 8 area and get 45Mbps down and 6 up for the same price. I generally always get at least what I advertised for the downstream, and close enough on up. I can also view/record 4 HD streams at once.

    Comcast advertises 120Mbps down 20 up in this area, but since I've almost never heard of anyone that doesn't have stability issues with them I've stuck with AT&T (Plus they paid us $250 to keep their service along with a bunch of other discounts).

    Bottom line is, it depends on the area you're moving to. Ask around, ask other people in the area if you can. Do internet research, etc etc. Half the people you talk to will say they hate Uverse, the other half will say they hate Comcast. I personally have not had many issues with AT&T and when I have it's been resolved properly. I've also heard horror stories about Comcast's customer service.

    <a href="http://www.speedtest.net/my-result/4209798293"><img src="http://www.speedtest.net/result/4209798293.png" /></a>
     
  2. Mr.Scarface

    Mr.Scarface Member

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    Uverse Gigapower goes live in the Houston area in late April/May. Atleast in Missouri City.....

    I may switch back to their Internet and maybe dump Directv after 16 years. AT T was laying fiber in January in my neighborhood.
     
  3. leroy

    leroy Contributing Member

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    I've been with them for a couple years. Moved with me from Austin to The Woodlands. Had some problems with the move but everything else has been fine. I'm not so picky about the HD and probably don't have the tv's to make that much of a difference anyway. I'm on the power plan for internet and have no problems. I will likely go to gigapower when it's available here.
     
  4. FishBulb913

    FishBulb913 Contributing Member

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    I had them for 3 years and really liked the service. Where I just moved doesn't have uverse unfortunately.

    Yeah the price gets jacked up after a year but that's every company. Call and complain and they'll drop it back down.

    Never had a problem with the Internet speeds, all my Jontro recommended sites worked just fine.
     
  5. VanityHalfBlack

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  6. Svpernaut

    Svpernaut Contributing Member

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    My U-Verse internet service has been complete crap the past month or so. I have the 18mbps package (most I can have), and at times I get less than 3mbps via a speed test. It has been fluctuating far too often for my liking. If it keeps it up I'll probably head back to Comcrap and get their 100mbps service.
     
  7. A_3PO

    A_3PO Member

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    I've been plagued with blips and 2-3 minute outages for the last couple of months. Totally fed up with them. Consistency is why liked U-Verse vs Comcast but that's blown.

    I'm probably going to call them, go semi-nuclear and see how they react.
     
  8. Nero

    Nero Member

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    I have had U-Verse since it became available in Houston.

    Dropped them last week.

    I got sick and tired of the constant re-booting of their modem/router, and also sick and tired of the slow internet and high prices.

    I was paying roughly $170 for just internet and one of the U-packages (200 or 300, I forget, I have switched it around looking to lower my bill from time to time), hooked to 3 TV's.

    They give you these offers of 'so-and-so for free for 3 months', but then don't notify you when they are done, and you suddenly get zapped by bills again.

    I finally said 'Screw it!' and looked at Comcast.

    Got their 'Double-Play' deal with HBO and StreamPix and will be saving about $80 per month.

    When I did SpeedTest on U-Verse, I was lucky to get between 15 and 18mbps.

    When Comcast's Blast was done getting installed, I did SpeedTest and it was over 125mbps! (And this is Blast!, which, I thought, was only really supposed to be 'up to 105mbps', so it's even BETTER than I was expecting.) Their modem/router is also dual-band, which U-Verse's is not.

    The X-1 interface takes a little getting used to, but I like it. But the thing which I am REALLY liking is, I only really needed the one TV hooked up, the main one in the living room with the DVR. Everything else, I can get live TV, any channel I have, on any wifi device. I sat in bed last night and watched the last 3 innings of the Astros game in HD, live, on my iPad. That was sweet. You can't do things like that with U-Verse.

    All in all, to be totally honest, I think that with the limitations in bandwidth that U-Verse has compared to something like Comcast, as well as their higher-than-average pricing and poor reliability lately, I cannot recommend U-Verse at this time. I WAS a big fan of their service for years, but I think they have been passed by now, and will need to make some serious overhauls if they want to continue to compete.

    I know Comcast is the devil, but if I am going to be objective and honest about the experience of dealing with them so far, I have not had one moment of a bad experience - YET.

    I also bought my own Motorola modem and an additional wireless router, so I plan to replace their XFinity modem with my own, and save another $10 per month, but I have 30 days to decide on that for sure. The installer even said it was a good idea, so it doesn't seem the company will be upset about it.

    Oh, one last thing - Comcast's website does not make it clear regarding the '$10 HD Fee' and the '$10 HD DVR Fee'.. the website makes it seem as though you have to pay $10 to have HD service, AND also have to pay an additional $10 if you want their DVR, per month.

    However, this is NOT true.. IF you get the HD DVR, then you do NOT have to pay the additional $10 for HD. I only mention this because the website doesn't really make this clear at all. I was expecting to have to pay for both, but when I called for clarification, I was assured that the HD DVR also gives you all the HD channels (which makes sense, but still).

    Also, be REALLY careful when signing up using the internet, because the part of the sign-up process in which you 'customize' your options is very easy to miss, and it would have been a headache to have to correct it after the fact.

    And use the internet to sign up - installation was only $49, but if you call, it will cost $99, at least that's what the guy on the phone quoted me.
     
  9. moestavern19

    moestavern19 Member

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    Uverse + DirecTV is raping me right now, I would like to switch to Comcast but I hate that they don't have a wireless receiver. I like to watch TV in my detached garage (especially football in the fall) and so being wired is a big downer for me.
     
  10. Nero

    Nero Member

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    A laptop with HDMI will give you a wireless receiver. Any wireless device you have will get all live channels as well as on demand and access to your DVR. No, it's not quite as convenient as that wonderful little wireless receiver that U-Verse has, or the one DirecTV apparently has, but it would definitely work.
     
  11. Haymitch

    Haymitch Custom Title
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    I have Uverse right now and it's just fine, but come the end of my contract (October, I think) I'll be switching to to Comcast internet + HBO. Need to start saving money and the wife and I barely get any use out of our cable - sure, I'll have to find some way to watch Better Call Saul and Louie, but otherwise I'm not missing anything. No more cable for me.
     
  12. moestavern19

    moestavern19 Member

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    Yeah, no HDMI port on the TV in the garage sadly. :(

    Somebody by my job was throwing away an old 50" DLP Projector Style Samsung HDTV a while back. I took it home just to see if it still worked and found that the only thing wrong with it was the projector bulb has burned out. I ordered a new one off Amazon for $20 and now it works like a charm.
     
  13. Nero

    Nero Member

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    What does it have on the back for HD inputs? Composite? That's not a deal-breaker, you can get an HDMI-to-Composite adapter, or even an HDMI to RCA if that's all it will take. The situation is not hopeless! :grin:
     
  14. Haymitch

    Haymitch Custom Title
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    I have a 50' HDMI cable I use when I want a wired connection running to something in my man cave. You could do something like that. It's a bit of a hassle and of course it looks lame, but when you have no other option and it's just something you do on occasion... why not.
     
  15. Scionxa

    Scionxa Contributing Member

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  16. justtxyank

    justtxyank Contributing Member

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    Is that right?

    Hmmmmmmmmmm!
     
  17. Scionxa

    Scionxa Contributing Member

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    Why not do Directv + Comcast internet.

    DTV has wireless receivers, and then you can combine that with faster internet unless you're somehow in a 45/6 or 300/300 Uverse area
     
  18. moestavern19

    moestavern19 Member

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    So what you're saying is that Xfinity allows you to stream all live channels via web interface?

    Interesting. I don't have an HDMI on my TV or laptop, but I could do DVI since my garage TV isn't full HD anyway.
     
  19. Nick_713

    Nick_713 Member

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    Agreed, I have that setup. I have Blast Internet with DTV for satellite service since 2010 and it works like a champ!
     
  20. Nero

    Nero Member

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    Yes, as long as you are on your home wifi.
     

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