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[Advice] Need to remove/edit a message board post from Google

Discussion in 'BBS Hangout' started by moestavern19, Apr 14, 2014.

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  1. moestavern19

    moestavern19 Member

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    I'm having quite a time trying to get in touch with a moderator at a certain message board (not this one). They have a thread up from 4 years ago that shows a negative review of my company and so far moderators or the site's owner will not respond to any of my e-mails.

    The message board result has been a thorn in my company's side for years now, as the result shows up #2 on google, right under our website.

    I have already involved the poster who posted the negative review over 4 years ago. We sent him a $600 dollar piece of hardware from a competitor and he promised to change the post, but now his hands are tied because he can't edit the post. The mods won't respond to him either.


    Any solutions or alternative solutions as to how I can resolve this (without resorting to anything devious).
     
  2. IBTL

    IBTL Member
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    try posting his negative review on ripoff report.
     
  3. what

    what Member

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    Try getting in contact with the ip host and threatening them with legal action if they don't remove the post. The ip host usually don't want any legal troubles and they will either force the guy to remove the post or they will take down his site.
     
  4. moestavern19

    moestavern19 Member

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    Not sure if that will work in this case. Its a pretty large website with a lot of advertising revenue.
     
  5. kevC

    kevC Contributing Member

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    What was the negative review about?
     
  6. what

    what Member

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    The trick is DON'T bluff. If this is a huge burden on your business (which it sounds like it is) get a lawyer involved. And start sending certified letters.

    Another trick would be that you file a small claims suit against the operator of the website, and send him a certified letter. I mean you need to make sure you let all parties involved know that you mean business.
     
  7. Ziggy

    Ziggy QUEEN ANON

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    What's the site? PM me and I'll see if I can help. I have to deal with a ton of that type of stuff. The correct approach is to build and optimize satellite websites and 3rd party profiles that outrank the forum post (like mycompanynamereviews.com, mycompanynamecomplaints.com, facebook.com/mycompany, linkedin.com/mycompany, glassdoor.com/mycompany, plus.google.com/mycompany. It's not easy but it's also not hard, assuming the post isn't that authoritative.

    If the forum sits on a lower ranking domain you can also try negative SEO that you can purchase off fiverr.com, blackhatworld.com or warriorforum.com - hoping Google ultimately penalizes or devalues the link. It's actually a risky move but might be worth pursuing after careful consideration.
     
  8. moestavern19

    moestavern19 Member

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    I emailed you through the board.
     
  9. CometsWin

    CometsWin Breaker Breaker One Nine

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    My brother had this issue. He seriously contemplated just changing the name of his business.
     
  10. TheRealist137

    TheRealist137 Member

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    what's your business name? Give me $600 or else I will write another negative review for your company
     
  11. SwoLy-D

    SwoLy-D Contributing Member

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    Dang. Internet business is serious.

    Does one bad review really affect that much? I mean, I realize that might bring your average down but can't the others bring the average up? Are all the other reviews good ones? :confused:
     
  12. IBTL

    IBTL Member
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    for real

    it's the 2nd result swoly.
     
  13. Nice Rollin

    Nice Rollin Contributing Member

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    Maybe If you didn't engage in illegal activities like smuggling pandas and orcas, hosting Russian roulette games, operating an unlicensed casino, stealing your friends drink, , and serving liquor without a license, the comment would've been removed
     
  14. BamBam

    BamBam Contributing Member

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    I know a guy! He guarantee's his work, but he only accepts cash! He literally makes problems disappear...:eek:
    .......
    .......
    .......
     
  15. pirc1

    pirc1 Contributing Member

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    Really, pay some people to write good reviews, $600 will get you a lot of good reviews!
     
  16. kevC

    kevC Contributing Member

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    I'd still like to know.
     
  17. Ziggy

    Ziggy QUEEN ANON

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    I'm gonna say... go ahead and try some blackhat negative SEO but throw it at multiple deep-seeded links on the forum, not just the one affecting your brand.

    Continue to build those satellite profiles and think about finding a cheap way to create 1st party satellite websites to push that review down. 1st party sites like mycompanyreview, careersmycompany, mycompanycomplaints WILL outrank that review in about 3-6 weeks and they can gone be done dirt cheap. If those sites all link to your FB account and other social media accounts those sites might rise and push that forum post to page 2 in 3-12 weeks.

    That's really all you can do if the mods and site owner wont budge. There is no quick fix like you want if they wont listen (not even legal)... if you do manage to get someone on that end to listen, maybe you could write them explaining the situation (again) and offer to give them a free product they can offer to their users in a contest? Or maybe offer to include an ad to their site on your site for a year? Or offer to promote their site on your social media?
     
  18. Xerobull

    Xerobull You son of a b!tch! I'm in!

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    Kick me an email and I may be able to help.

    Online reviews are very serious; word-of-mouth advertising is king and personally typed reviews are considered the same thing.

    I had issues with a product on Amazon. The company did not honor their warranty so I wrote about it in a review. I know it's cost them business as they've contacted me a few times to try to get me to redact or edit the review. They've offered me bribes to do so. I stuck by my guns, though. If they had honored their warranty in the first place I wouldn't have been compelled to write that review.
     
  19. moestavern19

    moestavern19 Member

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    The guy received an item from us. We sell machines that are kits, kind of like Ikea. You get all the parts and you have to assemble it yourself.

    The guy received it and had trouble putting it together, even though he never bothered once to contact us about his issues, instead he posted on a message board that the machine sucked and he was out money because of it.

    This was over 4 years ago, and since then our company has expanded and enjoyed sustained growth. The newer machines we offer now are much improved from the one he purchased, and we sell all over the world and provide very detailed instructions as well as tech support for everyone who orders.

    We got in contact with the guy, and we told him his review was hurting our company and we'd like to make things right by him, so we bought him some machine components to help him put a new machine together. He agreed to try to do anything in his power to edit the post. The mods there clearly have ad revenue in mind because they responded to me yesterday and told us unless we start advertising with them, they won't lift a finger.

    Basically extortion, but there is nothing legally we can really do about it. My owner and I don't want to give in to that. So we're looking for alternative ways to deal with this.
     
  20. Andre0087

    Andre0087 Member

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    Better call Saul.
     

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