Can you help my friend out? Im ToyCen428 and he is WallySzczerbs WallySzczerbs: you got any warranties from sams club? ToyCen428: nope ToyCen428: why WallySzczerbs: they SUCCCCCCCk WallySzczerbs: lol WallySzczerbs: my brothers xbox broke ToyCen428: why do you say that WallySzczerbs: its been a huge hassle WallySzczerbs: my brother bought a xbox from samsclub WallySzczerbs: bought an extended 3 year warranty WallySzczerbs: a year passes and the main MS warranty is bad WallySzczerbs: it breaks WallySzczerbs: we call SAMs club about the warranty. ToyCen428: and? WallySzczerbs: they have us mail it to this product service warranty place ToyCen428: and? WallySzczerbs: they didnt say what exactly theyd be doing ToyCen428: so youve mailed it? WallySzczerbs: but three weeks go by and they tell us IT CANT BE FIXED WallySzczerbs: after opening it up and trying to fix it, they say theyll send it to microsoft ToyCen428: the 360 or the basic xbox? WallySzczerbs: xbox 360 WallySzczerbs: so MS gets it WallySzczerbs: they say the WARRANTY is VOID because its been opened ToyCen428: lol WallySzczerbs: then they say there gonna ship it back to this walter hopp guy in Philadelphia ToyCen428: huh!?!? WallySzczerbs: i dont know whats going on WallySzczerbs: now MS wants receipts and crap WallySzczerbs: then they look on their computers and see a registered xbox 360 to walter hopp. which is MINE WallySzczerbs: my brotheres was never officially registered online WallySzczerbs: so there confused. WallySzczerbs: its like theyve NEVER done this before WallySzczerbs: THE SYSTEM BROKE. we send to the warranty PEOPLE WallySzczerbs: now were on the phone 2-3 hours a day WallySzczerbs: fighting for it back WallySzczerbs: its like something youd see with small companies WallySzczerbs: but this is sams club WallySzczerbs: why do we have to explain to MS what this product service place did to my system WallySzczerbs: why arent they communicating with each other
You should have called 1-800-4MYXBOX first. Mine just broke. It's still under the MS Warranty. I also have a Best Buy 2 year extended product replacement plan but opted to go with MS first. The customer service person I talked too sucked balls. She must have been new or something because it was so obvious she was reading from a script and didn't actually know what she was talking about. She sounded like Shawnee Smith (chick from Becker and the Saw movies) and at the end of every statement, her voice went up as if she were asking a question. Anyway, MS sends you a box to ship your XBOX in (so you don't have to pay shipping). It beats paying to ship it to a 3rd party who's going to ship it to MS anyway. Sucks about your friend, but work done by non-authorized repairers typically void warranties.
