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Trouble canceling Supporting Membership

Discussion in 'ClutchFans Feedback' started by Jayzers_100, Jul 6, 2022.

  1. Jayzers_100

    Jayzers_100 Member

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    I’ve been a supporting member for several months. Recently I’ve tried to cancel my $5 monthly-recurring donation. I’ll get a confirmation from Clutch that it’s been cancelled but I’ll get re-enrolled each month regardless. Supposedly payments work via PayPal but I’ve deleted my PP account and STILL get charged on my credit card.

    This has happened multiple times now. Anyone else having issues?
     
    Ubiquitin likes this.
  2. Roc Paint

    Roc Paint Contributing Member

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    Keep doing the basketball gods work
     
    tinman likes this.
  3. Clutch

    Clutch Administrator
    Staff Member

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    It should not be doing that but I'll refund every one of those. Drop me a line at my username @clutchcity.net.

    You should be able to cancel and it ends the recurring payment in Paypal. There is also a recurring payment schedule in Paypal and you can see if it's still there or not.
     
    Ubiquitin likes this.
  4. Clutch

    Clutch Administrator
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    I see your board DM. I'm looking into this now.
     
    Ubiquitin likes this.
  5. tinman

    tinman Contributing Member
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    Pure
     
  6. LosPollosHermanos

    LosPollosHermanos Houston only fan
    Supporting Member

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    Why on earth would you want to cancel

    Hope all is good
     
    tinman likes this.
  7. tinman

    tinman Contributing Member
    Supporting Member

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    Cancel culture sucks
    @Os Trigonum
     
    LosPollosHermanos likes this.

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