Suggestions for dealing with fraudulent charges on cell phone bill

What do you take us for, a bunch of smartass pricks?!

She's obviously a drug smuggler...DUH!

 

Did she let Carlos Lee use it to phone home?

 

sounds like sprint doesn't want your business. Time to move on. they once screwed me after I had been with them for 5+ years.

 

lol.

i guess you can always suggest to talk to someone higher on the totum poll and you can always threaten to not use them anymore...probably not worth a lawsuit unless you wife is really stressed and its caused a serious strain on your relationship that you are now seeing a therapist about

when i have problems and i am dealing with someone that obviously isnt that into helping me, i just hang up and try again. But i've actually had decent customer service...minus the waiting for an hour and getting passed around like a bong

 

I just went through this w/ Verizon a few weeks ago. I got billed for a bunch of mystery text messages to a 0000000000 phone number. After 3 weeks of back and forth someone said they were legit and I had to pay. Clearly that was the final word. That same day I email them for a record of all the people I talked to in Verizon. I didn't mention why, I simply asked for the names and contact info. A phone rep calls me next morning and asked me what was the problem (she never asked me about the contact info), I explained I was billed for something I didn't do and 2 minutes later she immediately credited my account no questions asked. The lesson? I didn't make any direct threats about taking this dispute to another level, but clearly they knew what I was planning and they immediately resolved it w/ out any questions. Quite contrary to the previous 3 weeks of pulling teeth trying to get an answer on why I was being billed.

One other thing. The same day they gave me the 'final answer' that I had to pay my bill, I also sent a complaint to the Better Business Bureau online. Coincidentally Verizon resolved my problem (less than 24 hrs later) before the BBB was able to follow through and contact them. A few days later I received a call from a higher rep from Verizon. I told her the issue was already settled and that was the end of it.

 

hispanic?

 

I had a thing where the day we fled during Rita I upped my cell phone plan because i assumed houston's phone lines would be messed up for days and I wanted to not go over on minutes. I called the guy and he said he completely understood and upped my minutes. When I wanted to change providers they said I was still under contract because anytime a Tmobile customer changes their plan they renew their contract for a year. I got pissed off and asked to speak to a manager. He said the same thing. I told him that the guy never told me this or read his usual 2 minutes of hell when ever you agree to a new contract. He finally said fine and let me out of the contract. Then when ti came time for me to change providers I found out he never changed it. Tmobile charged me 175 dollars that showed up on my visa bill. I got the CC company involved. They pulled the money out from Tmobile but then I started getting collection notices. After 5 times telling the people the same story I finally got a letter form Tmobile saying my balance is 0. This took 2 months. I am just glad I won.

 

damn that sucks.. good thing i just left sprint.. with tmobile now.. good reception and everything, haven't had a problem yet...

though i remember when i was with sprint.. this lady kept calling me several times claiming she was trying to call her voicemail... i think sprint has a lot of technical issues

 

99% of the time, the calls are legit. "Legit" includes the calls being made from that specific phone, regardless of the circumstances. (lost, stolen, used w/out permission, ect ...)

The vast majority of the remaining 1% are going to be technical support issues, followed up with billing issues, and last and rarely, cloning issues. This is with any CDMA network.