I saw that I am paying $5 for my night time to start at 7pm, but then for some reason I get $2.50 off every month (in the end paying $2.50 for the services). I never remembered signing up for this, but I figured it wasn't a a big deal. I called to ask if I could switch that to 300 text messages a month (300 text messages a month is $5, the same price as my night time starting at 7pm). So I called customer service to ask if I could do this. My first question I asked was when did my night time minutes start if I did not have this extra fee. The lady said 9 pm. I asked her if I could switch my service where I get the text messaging instead of my 7pm night time for the same price ($2.50). She said that she will give me my 7pm deal for free and add text messaging for $5, making each service $2.50. I thought to myself "Wow, that's great!" so I signed up for it. I later on told my mom that I just signed up for text messaging for $2.50 on top of my $2.50 7pm night time. My mom looks at me and told me that our family plan night time minutes started at 7pm. That was in our plan. The customer service lady not only lied to me saying that my night time minutes would start at 9pm without this service, but got me to sign up for text messaging for it's full price. For me the issue is not money, $5 a month isn't going to break my bank, but you don't lie to customers to get them to sign up for things. That is horrible HORRIBLE customer service. I called back again, and I get some lady who refunded me my extra night time minute charge, but did absolutely nothing about the deception. I finally just got my text messaging canceled. I can't wait for my contract to run out, and when they ask me why I am terminating it, I'll gladly tell them how they LIE to their customers.
its probably not deception, but incompetence our company has a business account with them, and you have to stay on top of stuff like that cause most of the monkeys they have working for them dont know much but sell phone, sell package, repeat.... customer service in general has declined across the board, no matter what industry. it used to be "the customer is always right", now its "what's a customer?"
That's why you don't call customer service. You use ecare. I've gotten so many perks which include free 500 texts, $5 Power Vision, and nights starting at 6PM for free!
I also got alot of perks into my plan. Browse sprintusers.com, plenty of info. For example you can actually get a corporate discount on your plan if your company is listed. also another key is the retention department, their job is to keep you as a client when your contract runs out so they tend to give you freebies as enticement.
Poor customer service is one of the reasons I dropped Sprint PCS 3 years ago for T-Mobile. I was virtually a Sprint PCS evangelist since the day they started service in Houston. But the customer service and dropped calls forced the switch. Plus, it's great to be able to globetrot and have the phone work wherever you go. GSM may be an inferior technology to CDMA but it's good enough.
SPRINT SUCKS!!! Verizon Wireless REPRESENT! who am i kiddin, work VZ but have a Tmobile device also, heh
I dropped Sprint like a horrible habit three years ago. Out of the blue, they decided to put my ex-girlfriend back on my account for no reason...and granted, this was a month before I was going to get married to my current girlfriend. Needless to say, I called in and with total conviction, canceled my account and somehow talked the lv3 CSR into voiding my $250 cancelation fee. I laid it all out for the guy- I was prepaired to pay it, no questions asked. I meant it, and he voided it. I was in awe, but I asked no questions. Moral of the story: Wait until your beloved dog/relative/friend dies and call in. Your sincerity MIGHT make a difference.
