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[Rant] Cottman Transmission are a bunch of crooks!

Discussion in 'BBS Hangout' started by El Toro, Sep 17, 2007.

  1. El Toro

    El Toro Member

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    At the risk of being labeled as the guy who gets ripped off the most (link), I will go in for my second rant in as many weeks about getting shafted :mad: . This time it’s a mechanic related story.

    So, I go in for an oil change about a month ago and the technician tells me my transmission fluid is contaminated and I should have my transmission looked at. My car is a ’96 Camry with about 200K miles on it. He recommends Cottman Transmission and I figure, sure, when I have sometime I'll go in, get some kind of an estimate and then decide what to do. Because of the mileage if the repair costs are in the thousands of dollars there's no sense in going through with that since I might as well invest that much into a new or fairly new car.

    Well, after a couple of weeks I notice the car tends to stall a little bit when I accelerate and is just generally sluggish when I drive it. This past Saturday I take it to Cottman and the mechanic offers to do a visual inspection and a road test (which is all free) so I go ahead and let them do that. He comes back to tell me the transmission is slipping going from 2nd to 3rd gear, that my fluid is contaminated (burned out) and that I am also leaking transmission fluid somewhere. He begins to tell me the problems that can go wrong with it if you don’t diagnose what’s wrong and fix it. They say they won't know more until they take a better look at it. They told me for 350.00 they will take out the transmission, disassemble it, diagnose what's wrong, and then put it back together. The manager tells me they only fix the parts that need replacing and I thought well, that’s not that bad considering how much I’ve heard some people spend on transmission problems (a thousand or so). Plus, he offers to reimburse me on a rental car (they have an agreement for discounted prices with Avis) up to a 100 off the total price, so I thought that was pretty good too.

    I honestly don't have a clue about transmission parts so I try to get a better idea of what I can expect to pay for whatever parts may be bad and when I asked the manager which parts wear down most often and how much I could expect to pay for those, in his words he tells me they’re “relatively inexpensive”. He pointed to a couple of parts (I think one was the torque converter and the other some kind of clip) and I thought the most it would be on a Japanese car is a hundred, maybe two hundred.

    Well, fast forward to this morning (the shop is closed on Sundays) when the owner calls me up and basically offers me two options and expects me to choose from them like they’re no big deal. The first is a complete system overhaul for 2587.54 and the second, get this, is a discounted package at just 2201.76. At this point I'm surprised at how much damage they found on my transmission, granted I had near 200K miles but I certainly didn't expect it to be that bad. I started asking what about fixing only those parts that are broken and most need repair and he goes on about how they only do it right or they don't do it at all. Fine, I tell him, I'll just take it some place else or just drive it into the ground until it's totally crapped out and invest in a new car. Nope. That's not even an option anymore. Apparently what they forget to mention is that once they take the transmission out, they can’t put it back together again the way it was. Somehow the seals and gaskets tear in the process and they won’t just get new seals to put it back, you have to buy a complete overhaul kit which includes these seals and that’s the only way to fix it. These bastards basically hold your car hostage until you pay their price to get the car working again. It’s flat out coercion. The owner gave me the two options, agree to his price or “come get your car towed”. I’m left with no choice but to get it towed somewhere else or spend way too much money. Plus on top if that, he tells me they won’t reimburse me for the rental car I’ve used since Saturday since I’m not getting them to work on my car. F***ers!!! :mad: I can’t believe people like that still do business and are still able to get away with it. I'm going to have the car towed to a mechanic I know and figure out what to do next.
     
  2. JPM0016

    JPM0016 Member

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    Sounds like Thunderbolt transmission. They put the yeehaw back in my motor after doubling my charge and giving me the same run around about kits and towing. At that point you really don't have much choice, i ended up having to knock my warranty in half to get the price down. My car never ran the same after i got it out of there.
     
  3. RocketsPimp

    RocketsPimp Member

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    Call one of the news stations that do those "I got ripped off by 'x' business". Maybe they'll do a story on you and we can all go "hey, that's the guy on the BBS!"
     
  4. DOMINATOR

    DOMINATOR Member

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    if those include labor that sounds about right... just because its a 96 doesnt mean the parts are much cheaper.
    look into a getting a new car.
     
  5. Smokey

    Smokey Member

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    If your transmission's got you down
    And your motor falls apart,
    Just bring it down to Thunderbolt;
    You don't need a brand new car!
    We still believe in value
    And we pass it on to you.
    At Thunderbolt we fix it right
    And we guarantee it, too.
    We put the YEEEEE-HAW
    Back in your motor and transmission.

    Had to get some help from the internet.
     
  6. codell

    codell Member

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    Seals don't usually tear, but gaskets to, so that is true.

    $2,000 - $2,500 for a rebuild transmission on FWD transmission is a little high, but not outrageous. A decent rebuild on any transmission is usually going to run you $1,500. O/H transmission labor pays 17-20 hours, and they cheapest hourly a rate a decent mechanic is going to charge you is about $65/hr.

    You got ripped when he told you he would charge $350 to take it apart, diagnos it and put it back together. If he wasn't going to be able to put it back together, then he shouldn't have offered you that option in the first place. I would call that a violation of the DTPA.
     
  7. Rockets2K

    Rockets2K Clutch Crew

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    I hate to tell you this, but almost every statement you mentioned is to my knowledge, correct.

    A transmission with severely burnt fluid and over 200K miles is very unlikley to have any parts worth salvaging....the fluid no longer has lubricating properties and the moving parts in the tranny will have experienced damage from the high heat. The clutch material will be glazed, adn the metal pieces will be scorched by the combination of heat and burnt fluid.

    Keeping your fluids changed at the recommended intervals will help ensure the fluids retain sufficent lubricating properties.

    With a transmission in that condition, once you take it apart, the clutch materials are not going to be in any condition to be put back together...and there is no way to determine the extent of the damage without taking it apart, quite the catch 22 there.

    Their fault was in not warning you that from what they could tell externally (fluid condition, mileage, and behavior) that you had a very real possibility to need a completely new one. They feared that if you knew that, you would likely not stick with them to do the work. That was dishonest imo.

    next....rule out your assumptions about parts, you admitted that you dont know anything about this stuff, so your expectations were WAY out of wack.

    Automatic transmission parts are expensive, moreso for foreign cars. Labor is expensive....I havent worked in a shop in over a decade now, adn I mainly do my own repairs so I havent used many, but last I checked flat rate per hour was well over 65 bucks an hour at dealerships, subtract a touch for smaller shops.

    Im not tryin to be harsh, so please dont take it that way....but in this case you have to really realize that transmission work is NEVER cheap, it is just way too complicated these days.

    By all means get a second opinion, it is the right thing to do with major repairs, even if it costs you a bit to move the vehicle, a matching quote from another shop will ease your mind about worrying about getting screwed, and it might even save you some cash.


    edit: codell put it better than I as far as the dishonest part....they shoudl have known there was no way to be able to put it back together.
     
  8. JunkyardDwg

    JunkyardDwg Member

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    You know I don't think I would have even agreed to paying 350 just for them to tell me what's wrong with it...f**k that.

    Glad I have a mechanic I can trust.
     
  9. El Toro

    El Toro Member

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    no offense taken to any posts, Rockets2K or codells and anyone else's :cool: i welcome the feedback and wish I had asked around before committing to any repairs over the weekend. from what i understand it's safe to say that they knew the extent of my damage on Saturday and should have told me what to expect when they would tear everything apart, i.e. that i would need a complete overhaul and it would be costly. that's the part that gets me right now. i would have never committed to have it torn up and just driven it to the ground while i searched for a new vehicle. i hate hindsight.
     
  10. A_3PO

    A_3PO Member

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    Since transmissions are the subject, I know a mechanic who recommends never changing the transmission fluid, especially in older cars. To those of you who know a lot about cars: Is this crazy or does it make sense? Why or why not?
     
  11. Lynus302

    Lynus302 Member

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    I've never heard that, but I do know that it generally isn't a good idea to switch oils, i.e. going from conventional oil to a synthetic. The reason for this has to do with the way the seals and gaskets have acclimated to a given oil over time, and changing this can cause problems because those seals and gaskets aren't used to the different oil.

    Maybe there is some related theory to changing transmission fluid.
     
  12. DaDakota

    DaDakota Balance wins
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    I am going through a very similar situation, but instead of getting a rebuilt tranny for $2500, I went with the used tranny for about $800....big difference and it runs fine.

    DD
     
  13. ubigred

    ubigred Member

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    Question:

    I went in to Autozone because of the "check engine" light in my car. They ran a test on my car and said i need to replace the Trans Selenoid Switch in my car. The part was like $30 .......does anyone have an idea how much that is going to cost?

    Its been about a month...and I think I am noticing a difference in performance!
     
  14. Rockets2K

    Rockets2K Clutch Crew

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    I pretty much explained it in my long post above.

    heat and extended use WILL wear out the lubricating properties of all lubricants.(transmission and engine oil)

    once your fluid is no longer effectively lubricating the moving parts, excessively high heat and seizure/failure of the moving parts WILL ensue.

    there may be some disagreement over how long you can keep using it before changin it out, but there is not a single professional technician that would tell you never to change it.


    Lynus,

    some old school guys believe that changing out old oil will take away the sludge that is holding the parts together....its silly and illogical....a shadetree mechanic's old wives tale if you will.

    its BS..plain and simple.
     
  15. Rockets2K

    Rockets2K Clutch Crew

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    Judging by the brain power of some of the morons I have dealt with at chain auto part stores, I wouldnt trust those guys to diagnose something effectively....far too many times have I heard of folks changing out part after part because the code reader said so.

    Most computer system diagnosis requires multiple steps, normally with associated voltage cross checks to narrow down which component is causing the problem.
    The systems are so interconnected that one part could cause problems in control systems that are only vaguely associated with the one that is really causing the problem.

    There is a reason why it takes specialized training to diagnose and repair computer control systems. If it was so easy any joe moron parts jockey could do it, why would there be technicians getting paid big bucks to do it?
     
  16. Rocket River

    Rocket River Member

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    I have to have the Motor Mounts Changed on My Camry
    Probably the Transmission too. . . . .
    At this point
    I think I going to look for a new car

    I like Camrys

    Rocket River
     
  17. macalu

    macalu Member

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    i don't know about the Autozone you went to, but the one near me consist of 18-22 year olds who probaby couldn't tell the difference b/t a radiator and an alternator. one day i saw a group of about 6 of them under the hood of a truck on "training." don't think i'd take anything they say seriously.
     
  18. Falcons Talon

    Falcons Talon Member

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    They plug a code reader into the OBD port and run a scan. The reader tells them what problem the computer is recording. Any monkey can read a code reader. The kids don't diagnose the problem, the code reader does.

    It's a free service. If you want a more accurate idea of the problem, take it to a shop and have them hook up the big reader to it, and pay for something that the free service may have diagnosed.

    Buy the switch, get a little dirty changing it yourself, learn something about your car, and save some money doing it.

    I agree with this. You need to know your car...know which codes to address and which codes to disregard. Some codes are stored and if you go and replace every code that is thrown, you may be repalcing something that was caused by something else, and can be corrected by fixing another code.
     
    #18 Falcons Talon, Sep 18, 2007
    Last edited: Sep 18, 2007
  19. First Lady

    First Lady Member

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    I agree, I've went to Autozone several times and the people that works there are mostly clueless. On one occasion I asked about replacements for my side mirrors and this lady was totally clueless. She wanted to sell me mirrors for a damn truck. and I have a small toyota. Then I asked to see someone who knows (ie the manager) and he was kinda lost too, trying to sell me the same damn thing. Geebus Christie!

    I've bought and returned so many things there because those silly employees didn't know what they were selling me. Now I only buy something when I know exactly what I need, so I don't have to ask them.
     
  20. macalu

    macalu Member

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    so the mechanic at the shop does the same thing autozone does, except the mechanic charges for it? :confused:
     

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