OK....I had an e-mail to a friend bounce back to me today, and our mail administrator wasn't able to help me. Even though I'm in the IT department, I'm the futhest thing from an e-mail expert. However, I was able to do a bit of research, and I found out that our Ironmail Server is listed in the SPAM database at www.dslbl.us.sorbs.net There I learned all about the $50 fine they want us to pay to get delisted, and I further learned that I'm not nearly as big a geek as I thought I was. Anyway, I followed the onscreen prompts and submitted a ticket to find out exactly what happened to get our server listed. It indicated that I would automatically be generated a ticket, and that I should check my e-mail. I never got a response. Do any of you guys know about this, and do you have any advice for me? Thanks....
Buy a mac. Whoops, sorry not relevant. Wrong type of computer advise. Did you check your spam filters to see if the response got caught there. If it didn't I'd see if I could find a contact number to try to speak with someone on the phone and get a straight answer.
I don't think they do phones. Their website was really an eye opener. Apparently they compile a list of IP addresses and host names of servers they think to be "bad" in some way or another. Then, companies use these databases to block out e-mails that come from listed servers. Our e-mail goes through our Ironmail server (and it's listed), so any company using sorbs has our e-mail blocked. I realize these guys are fighting the good fight, but if you read through their website, you'd see how frustrating this could be.
Usually an email to them should do the trick. Most other sites, such as ordb.org (which is the most popular one), have automatic deregs. The more important question is why you were put on that list. Make sure your email servers haven't been compromised and used as a relay server for spam. PS. I know how frustrating this is. For about a year, I had to fight the fight to get my users to be able to send mail to msn.com.
Why are YOU handling this instead of your administrator? Your statement of "I am the furthest from an e-mail expert" says it all to me. I wouldn't believe these guys, anyway. I agree with COMA
Well......I am an administrator. Just not an e-mail expert. Our Exchange admin is certainly good enough at what he does, but English isn't his first language, and he kind of gave up on this a while back after not getting any kind of response. I'm going to see if some good groveling and ass kissing will help me fare better.
I think you should check out www.extortion-FAQ.com.:D Seriously...someone might have spoofed your IP address and got you blacklisted. See if that website can provide you with any documentation showing what caused this blacklisting. You might be able to then turn around and give a reasonable explanation why the spamming occurred (hacker spoofing, employee mistakes, etc...).
Pole -- Check out a few things. look yourself up on dnsstuff's spam database: http://www.dnsstuff.com/ look to see if you count as an open relay http://www.abuse.net/relay.html Now, since you're running exchange, the way exchange works, it may or may not come up as having a "potential" vulnerability here, due to the way that it deals with certain types of redirects. I forget which number it is on the test, but it's in the teens, I think. BTW, that site sounds like it might be a scam? Or sort of. $50 fine? WTF is that? If you're not listed at spamhaus, you're probably okay in that department. Check to see if your reverse DNS is working properly as well -- dnsstuff.com has a tool for that. Email me or IM me and I can discuss it at length with you. I have had to become somewhat of an email expert lately, although I deal with Novell Groupwise. But most of the stuff is all the same. <i>edit</i>: sigemund@postmark.net for email or AIM at: Sigemund
