[helpful] Phone Tree IVR Cheat Sheet by Paul English

SwoLy-D · Jan 4, 2006

Need to get to a person instead of those annoying prompts???

Finally, something useful I received from a friend at the Houston Bureau of Visitor Information:

The IVR Cheat Sheet™ by Paul English

Paul English said:

us finance phone steps to find a human
America First 800-999-3961 0 or say "member services"
American Express 800-528-4800 0 repeatedly
American Funds 800-421-0180 Press 0.
AMSouth Bank 800-267-6884 When the recording starts, press 111-0000. This is seven digits, like a phone number.
Bank of America 800-529-8804 Press 555 at each prompt.
Bank of America 800 900 9000 To get to human directly at any BOA #, press *0.
Bank One 877-226-5663 00
Capital One 800-903-3637 0,0,0
Charles Schwab 800-435-9050 3, 0
Chase 800-CHASE24 5 pause 1 4
Chase Credit Card 800-945-2006 0
Chrysler Financial 800-700-0738 Select language, then press 00
Citi AAdvantage 888-766-2484 Ignore prompts and wait for a human.
CitiCard 800-967-8500 0,0,0,0,0
CitiFinancial 800-643-5607 0,0,0,0,0
CitiMortgage 800-283-7918 ###
Citizens Bank 800-922-9999 0,0,0
Coutrywide Loans 800-669-5864 *0 repeatedly
Decision One Mortgage 888-264-3663 Don't press any keys when prompted; they transfer you
Diner's Club 800-729-5309 2
Discover 800-347-2683 ****
e*Trade 800-786-2575 #### (4 pound signs)
Equifax 800-997-2493
Experian 888-397-3742
Exxon Mobil Card 800-344-4355 000 ignoring message
Fidelity 800-544-6666 ignore prompt for social security number, just enter ###
Fidelity NetBenefits 800-581-5800 1,#################
GE Finance CareCredit 866-893-7864 1, 6, 5, 0, 0
GM MasterCard 800-947-1000 Press "0" at each prompt.
Honda Financial Services 800-445-1358 Press 0 at each prompt regardless of the message.
HSBC 800-477-6000 1, 3, 0
ING 800-464-3473 Direct to human.
MasterCard 800-MC-ASSIST 000 on each menu
MBNA 800-421-2110 00 when menu starts
Mellon Investor 800-649-3593 Wait through initial recording finishes, select nothing--wait--you will be connected to a live customer service rep
MetLife Bank 866-226-5638 Press # after each menu.
PayPal 402-935-7733 Say "agent."
Paypal Buyer Credit 866-571-3012 Be silent and at the end of the options press 6.
PNC Bank 888-762-2265 Press * till it says "transfering to customer support;" takes about 3 *s.
Privacy Guard 800-734-0199 Say "agent" or "no" or any word at each prompt.
Sovereign Bank 877-SOV-BANK 1 english; 1 personal; 3 then social#; passcode, #; then 0 (1-3x)
SunTrust 800-786-8787 Press # after each menu.
TD Waterhouse 800-934-4448 Press # after opening prompt, then do it again after prompt to be transferred to rep.
TIAA-CREF 800-842-2252 Press 00 at each prompt.
Transunion 800-888-4213
US Bank 800-872-2657 0000
USAA 800-531-2265 Say "representative" at every opportunity.
Visa 800-847-2911 000 (ignore prompts saying that it's an invalid entry)
Wachovia 800-922-4684 0, 0
Wal Mart Credit Card 866-888-3868 0
Washington Mutual 800-756-8000 At any time after the announcement(s) press 0,0.
Washington Mutual 800-788-7000 Press 0 at each prompt regardless of the message.
Wells Fargo 800-869-3557 0,0,0 or when asked for account number say "I don't know"
Western Union 800-325-6000 * then ##
us government phone steps to find a human
Dept of Education Loans 800-848-0979 Say and do nothing at the prompt and you will be transfered to someone.
EDD 800-300-5616 When you hear "welcome", press 1, then press 4 and 0 at the next two prompts.
Federal Trade Commission 877-382-4357 At each prompt, press 4, 5, 0.
FEMA 800-621-FEMA Select language (1 for English), Don't choose any option, just hold for human; or press 00
INS/Citizenship 800-375-5283 Select language, then press 2, 6, 2, 4 at the prompts, press 0.
Medicare 800-MEDICARE RE; info for part "D" Medicare Prescription Drug Plans- When recording begins say "Agent" 5+ times.
Medicare 800-633-4227 Say "agent" or press 0.
Social Security 800-772-1213 Press 00.
US Dept. of Transportation 800-832-5660 Press 000.
USPS 800-275-8777 Press 3 at each prompt. Press 2 at the next recording.
Veterans Affairs 800-827-1000 Press 1,0.
us insurance phone steps to find a human
Aetna 800-537-9384 2, then say "operator" (check this)
Aetna 800-680-3566 * then 0 anytime
AIG 877-638-4244 Direct to human.
Blue Cross FEP 800-451-7602 Wait for prompt, then press 0, 3 to reach a CS rep.
CIGNA 800-516-2898 REGARDING A BILL
Cigna 800-849-9000 ##
Delta Dental 888-335-8227 00000, wait through message, select language, 4, 0.
GEICO 800-841-3000 Wait for prompt then 6, 1, 5; Or dail 800-555-2752
Medco 800-251-7690 0000, enter member id or say "i don't have a member id."
Medicare 800-633-4227 After the opening prompt say "agent".
Principal Life 800-247-4695 1 for english, 2, then 0 several times.
Prudential Financial 800-778-2255 Say "Customer Service Representative" several times after intro.
United Health Care 866-844-4864 000000,0,0
USAA 800-531-6095 000 then #; or # initially to dial the extension of a specific representative
us pharmacy phone steps to find a human
Caremark 800-262-7890 0
CVS local store Press 6 to connect to store manager.
drugstore.com 800-378-4786 2, 5
Eckerd 800-325-3737 0 for pharmacy, 8* for manager
Express Scripts - TriCare 866-363-8667 0, listen announcement, 0,0.
MEDCO 800-987-5269 Say "representative" after each message (3x).
Rite Aid local store Press 3 to speak to the pharmacy
Walgreens local store 0 for a pharmacy employee
Walgreens Mail Order 800-635-3070 0,00
us products phone steps to find a human
Bose 800-444-2673 Direct to human.
Entertainment Weekly Mag 866-228-1183 Say "Agent" then "yes" when asked "Do you want to speak to a C.S. rep."
GE Appliance 800-626-2005 000
GE Consumer Products 800-720-2094 Select type the of product from menu and you'll get a human.
Kodak 800-235-6325 *7 or *28
Kodak Gallery (Ofoto) 800-360-9098 Say "customer service representative" repeatedly.
Konica Minolta 800-285-6422 0
Panasonic 800-211-7262 0,0,0
Playstation 800-345-7669 0
Sonos 800-680-2345 1 sales; 2 support
Sony 800-222-7669 When prompted, say "Agent."
Sports Illustrated 800-284-8800 0,0,0,0 (ignore "invalid entry" messages)
Time Magazine 866-731-5401 0,0,0,0 (ignore "invalid entry" messages)
XM Radio 800-967-2346 0
us retail phone steps to find a human
Advance Auto Parts 800-314-4243 Press 0 when the automated message begins.
Amazon Visa 888-247-4080 Press 0 twice. Ignore invalid account message.
Amazon.com 800-201-7575 Wait though the first menu for an agent.
Apple Stores local store press 5 as soon as you hear the automated menu
Banana Republic 888-277-8953 0
Barnes & Noble local store Press 1 or 0 during greeting.
Barnes & Noble.com 800-843-2665 Direct to human.
Best Buy 888-237-8289 Listen to intro, then press 1,2,0,0
Best Buy Card 800-365-0292 00* then press 8
Blair 800-458-2000 Direct to human.
Buy.com 949-389-2000 Dail 0 and direct to rep
Cabela's 800-237-4444 Direct to human.
Circuit City Visa 888-363-8001 Press 0 a lot.
CompUSA local 0
eBay 800-322-9266 0,0
Gap Credit Card 800-887-1198 000
Home Depot local store Direct to human.
Home Depot 800-793-3768 # 2-3 times
Home Shopping Net 800-284-3100 0
Ikea 800-434-4532 Press 0 many times quickly!
JC Penney 800-222-6161 Press 0 twice, ignoring error message.
K-Mart local store 0
Kohl's Credit 800 564-5740 After providing account info, press 0 three times
LL Bean 800-441-5713 Direct to human
Lowe's 800-445-6937 Press 0 as the recording kicks in to get to the Operator
NetFlix 888-638-3549 0
Old Navy 800-653-6289 0
Overstock.com 800-843-2446 At the main menu, 0 three to four times to bypass the menu
Petco local store 3
QVC 800-367-9444 0
Radio Shack 800-843-7422 0,0
RadioShack local store Direct to human.
Rent-A-Center 800-422-8186 1
Safeway local store As soon as voice prompt starts type 1200 to get human
Sears 800-4-MY-HOME Be silent to be put in queue for human.
Sears Delivery 800-732-7747 *122
Sears Repairs 800-469-4663 Repeat "Help" everytime the IVR tries to give options.
Sharper Image 800-344-9919 Direct to human.
Staples 800-333-3330 Just wait through intro and you will be connected to a representative.
Staples local store 0
Stop & Shop local number 0
Target local store 0 during greeting.
The Company Store 800-285-3696 0
Tiger Direct 888-999-7300 0
Toys "R" Us local store 0
Wal-Mart 800-925-6278 1 for directory
us shipping phone steps to find a human
DHL 800-225-5345 Press 1, press 5, press 0, enter your phone number.
FedEx 888-463-3339 At message say "Rep"; or press 0
Union Pacific 800-877-5123 Press # sign during main menu options.
UPS 800-742-5877 0,0
us technology phone steps to find a human
Apple 800-275-2273 000; if virtual rep answers, say "operator"
Apple Tech Support 800-275-2273 0,,0,,0 Wait for IVR response before pressing 0 each time.
Compaq 800-652-6672 When asked what product say "I don't know", then "person", ignore message and human will answer (may gave to hold)
Dell 888-560-8324 00, 0, 0, 0
Earthlink 888-earthlink 1 find a dialin number; 2 billing; 3 sales; 4 support
Epson 800-922-8911 yes
Fujitsu PC Support 800-385-4878 0, 0
Gateway 800-846-2301 Press nothing and wait through message.
Geek Squad 800-433-5778 0,0,0,0,0,0
Godaddy 480-505-8877 4, #, select 1 for new customer 2 existing customer, #again
HP 800-474-6836 Say "agent".
HP 888-560-8324 00
IBM 800-IBM-4YOU You go into a hold queue immediately
kodak 800-235-6325 Press # after intro message.
lockheed martin 800-435-7063 Press *7 after intro.
Microsoft 800-936-5700 Always 0. This is true for just about any MS number.
QuickBooks 888-729-1996 1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human
Symantec 800-441-7234 00
Zone Labs, Inc. 877-966-5221 Press 2 for direct to human 24/7
us telco phone steps to find a human
Alltel Cellular 800-255-8351 Press # four times.
AOL 800-827-6364 Press 0 repeatedly, ignoring all messages.
AT&T 800-222-0300 Press # four times, then press 1 if for current phone, 2 to enter other number, else 3.
AT&T Wireless 800-888-7600 During prompts, press * then # twice.
BellSouth 877-678-2355 Press *0.
Cellular One 888-910-9191 Press 4.
Charter Communications 888-438-2478 Press 0 eight times.
Cingular 800-211-2445 Direct to human.
Comcast 800-266-2278 Press 000 or be silent and wait.
Cox Communications 877-247-2474 Press 4.
Headsets.com 800-432-3738 Direct to human.
MCI/Costco Calling Card 800-938-4949 Press 2 four times.
Metro PCS 888-863-8768 Press #43.
Motorola 800-331-6456 Press 0 twice.
Nextel 800-639-6111 Press 0 five times.
Qwest 800-244-1111 Say "Agent" 5 times.
RCN 800-746-4726 Press 5, then 3, then 1.
SBC 800-585-7928 Again, an (intelligent, this time) IVR wants YOUR phone number first.
SBC DSL Support 877-722-3755 Say "no" and enter your phone # (or "yes" if calling from same number on account), then press 0 repeatedly.
Simple Freedom 800-335-6401 Press 1, then 3, then 2.
Sprint 800-658-7564 Direct to human.
Sprint Broadband Direct 888-996-0001 Press 0 twice.
Sprint PCS 866-273-2163 Direct to human.
SunCom 800-786-7378 Press 0 four to five times during or after opening message.
T-Mobile 877-606-4801 Direct to human.
TracFone 800-867-7183 Press 1 for English, wait for next menu to start, then press 5, then 4.
U.S. Cellular 888-944-9400 Press 0.
Verizon 411 Directory Assistance 411 Press 0.
Verizon DSL 800-567-6789 Say "Agent" repeatedly.
Verizon Phone Repair 800-275-2355 Direct to human.
Verizon Wireless 800-922-0204 Press #00 or enter phone # then 0 then 4.
Virgin Mobile 888-322-1122 Press 2, then say: "English", "More Options", "Ask a Question", "Live Advisor", "Something Else", "I don't have one", then enter phone # or say "I don't have one."
Vonage Customer Care 888-250-1799 Direct to human.
us travel phone steps to find a human
American Airlines 800-433-7300 00, then say "agent"
Amtrak 800-872-7245 0 or say "agent"
Amtrak 877-444-4773 Direct to human.
Delta 800-221-1212 Say "agent" 3-4 times - every time it asks for a response from you.
E-Z Pass 888-288-6865 0,0,0,0 (ignoring "invalid response" messages)
Jet Blue 800-538-2583 0
Kayak.com 203-899-3120 0
Lufthansa 800-399-5838 Direct to human.
Mariott Rewards 800-321-7396 Enter rewards number and press 0 (or just press 0 if you don't have the #).
National Car Rental 800-227-7368 Direct to human.
Northwest 800-225-2525 *, 0,0 after initial greeting
Orbitz 888-656-4546 #,#,#,#,#
Southwest 800-435-9792 Direct to human. (may hold if busy time)
Travelocity 888-872-8356 #,#,#,#,#,#,#,#,#,# (ignoring "I'm sorry I did not understand" messages)
United 800-864-8331 Do nothing, wait for human.
United 800-864-8331 When you hear "let's get started" say "Agent" ... then "Domestic" or "International" as appropriate.
US Airways 800-428-4322 4, wait, 1
Walt Disney World 407-824-4521 Direct line to Magic Kingdom Guest Relations
us tv/satellite phone steps to find a human
Charter communications 866-499-8080 Select language, 0,0,0,0,0,0 (and then hold
comcast 800-945-2288 Ignore message and after 25 seconds, a human will answer.
Direct TV 800-347-3288 0 repeatedly
Sirius 888 539-7474 0
TiVo 877-367-8486 Say "Live Agent"
XM Radio 800-998-7900 Direct to human.
Click to expand...

I believe the guy is asking others to help add some more, too.

A-Train · Jan 4, 2006

Yeah, then you finally get to a human to find out he/she is located in Sri Lanka and doesn't know what the hell you're talking about...

WhoMikeJames · Jan 4, 2006

A-Train said:

Yeah, then you finally get to a human to find out he/she is located in Sri Lanka and doesn't know what the hell you're talking about...
Click to expand...

lmao...

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[helpful] Phone Tree IVR Cheat Sheet by Paul English

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