I bought a ticket at Continental.com this past Friday from ATL to Houston. I recieve a confirmation e-mail with a confirmation number and proceed at 4:30am to the airport for a 6:55 flight. I get there and because of some computer glitch on their part they didn't communicate properly with my credit card company and I was denied a seat on the plane. I have been on the phone all day with customer care "specialists" and they somehow want to blame this whole thing on me! I got the confirmation, with the confirmation number and some dumbass tells me that I should have called the internet helpdesk to make sure that the transaction was approved...WTF?!??!? If I have to make calls to insure that I get on the flight then why use the internet to book in the first place? I have been a frequent flyer with them for over ten years and believe me my card can fully support a 200. ticket. Additionally they take no responsibility for my missed flight, the extra money I had to pay on another carrier (with the same credit card) or the embarrassment I felt when the counter agent told me that there was a problem with my card...DID I MENTION THAT I HAD A FREAKING CONFIRMATION!!!!!! I'm pissed and have never launched a campaign against any company but the time is now and it all starts here. MADMAX stay away from the spoiler.... Spoiler F*CK CONTINENTAL AIRLINES look for me on the news sometime very soon...
I'm a little confused. Was the flight sold out and they couldn't just check your card again at the airport?
Not sold out and I wasn't about to get charged again and go through the red tape of getting the initial funds reversed back to my card. After my arguments with the counter the principle of the thing mattered the most. Plus my inital fare was sold out and the new ticket would have been more expensive. I WAS CONFIRMED ON THE FLIGHT.
What a joke AB..... I have been an American Airlines FF for years, in fact am Executive platinum now....free upgrades. No way this would have happened on AA, come on over and be my brother !! DD
I understood that. Couldn't they have called the credit card company to confirm that they had paid Continental?
They should have done that before I got the confirmation. They claimed that there was nothing that they could do.
http://www.consumerlaw.com/letter.html Writing A Consumer Complaint Letter More information available at The Office of Consumer Protection When you feel you were mistreated by a business, it's often best to start with a complaint letter. If done correctly, you can often get action, especially if relatively small amounts are at stake. Here are some suggestions: 1. Address the letter to a person with some real authority -- someone who can fix the problem. This is usually the head of customer service, or a top officer such as the President of the company. 2. If you are getting this information from the Internet, then you must be able to type! Type your letter. 3. Start out with data. State (a) when you bought the product, (b) where you bought it, (c) the name and model of the product, and (d) the serial number if you have it. 4. State the problem clearly. Be brief. Do not rant and rave (even if you are feeling that way!) Be businesslike and objective. Companies get lots of letters from "crackpots," and such letters usually do not get anywhere. 5. State what you want. Do you want a refund? Do you want to exchange the product? If so, for what? Do you just want an apology? 6. Send copies of relevant documents like receipts. Do not send original receipts. Keep them. 7. Set a specific time for them to respond. A reasonable time is usually 10 business days or more. 8. Make sure you give your phone number (specify whether it is daytime or nighttime or give both), and your address, as well as your name. If you are writing to a company on the mainland, it helps to explain the time differential to Hawai`i. There are plenty of people who have been woken up at 3 a.m. in the morning with a call from a customer service representative on the east coast. (Not a good way to get off on the right foot!) 9. Keep a copy of everything you send. If it's a big problem, you should consider sending your letter return receipt requested, so you can prove they got it, and when.
I knew someone who worked for Continental for 11 years and she told me that there are people there that should in no way, shape or form be handling people's reservations. The whole thing sounds ridiculous and you have every right to be pissed.
Try submitting your complaint through www.planetfeedback.com It will get you a quicker resolution and answer from the higher ups than snail mail. G'Luck
Yeah, but look at all the comedy potential... you gotta weigh that... "So they tell me I have to confirm my confirmation... what the hell?"
Bwahaha... I forgot about that. I knew this all sounded familiar. Oh well, so much for the comedy value...
That really sucks. I fly Continental almost exclusively too and something like that would piss me off to no end. The last time they did something like that I got a $500 credit for writing and complaining. Try to do that. $500 will take the sting off of it.
Dammit! I just booked an international flight through Continental.com! I better confirm the confirmation then.
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