[Best Buy] Guy buys $1200 Brick taped to wood.....

If true;

Wow, that really sucks. Particularly since if that happened it would be some employee robbing the place blind.

By the same token, I can see the company's uncertainty. It's almost too rediculous to be believed, but, at the same time, it's entirely possible someone would try such a stunt to con the place out of merchandise.

A lose-lose situation. In the end, if the guy had a long buying history from the store, that would have been enough for me. Much less likely a regular customer - who had spent a lot in the store in the past - would pull such a stunt as compared to a guy who walked in there for the first time.

 

That sucks. Call the State Attorney General. Then stop shopping at Best Buy.

Read more Best Buy horror stories here.

 

man...that really does suck.

This almost has to be an inside job because returns by customers are for sure opened up and checked.

 

CALL YOUR cc IN STOLEN
screw best buy and deny the charge.

 

Best buy has always been an interesting company to me because of their long term salesmodel. Those who've done some Business School courses may know of the Home Depot syndrome. When Home Depot started out, they were great, had excellent customer service, the best prices, very knowledgeable salespeople, etc. etc. During those first few years of business, they were losing money, but they were knocking out their competition.

Similar to other scams, this is known as the "Bait-n-kill". After dominating their market and knocking out all business while establishing a consumer awareness for quality, they let all hell break loose. Jack up prices, fire salespeople and hire those that are less knowledgable, more pushy, and paid less (former experienced salespeople were paid more). This is where they make the most money, all the people that went to home depot when it was a great place keep coming back, meanwhile, they are paying more, getting worse goods, and getting worse service. However, Home Depot is really cashing in, these people have nowhere else to go (until the next big store pops up, like Lowes).

Circuit city and CompUSA did the same thing, and when Best buy started off with their great service and good prices, I only knew it was a matter of time before they would start screwing the customer (now where is that idea box....?) In Cali, stores like Fry's are kicking Best Buy's butt, and they are doing the same thing, knowledgeable staff and low prices. The moral of the story is, take advantage of the new stores and know when to leave the big ones when they start deciding to cash in at the consumer's expense.

 

Ouch that really sucks.

Lesson from this...use a credit card for buying anything remotely expensive so the credit card company can deal with these kind of problems.

 

This has never happened to me, but I ALWAYS open all of my major purchases at Best Buy or other stores in front of security.

 

Best Buy sold me an empty CD once. I dind't open it until after they had closed that night and didn't have time to go the next day to return it so I went the morning after that. The lady there told me I didn't have any proof that it was empty when I got it and I must be lying since I waited so long to bring it back. Which really doesn't make any sense because I could have just bought it dropped the CD off in my car and walked back in a minute later if I was trying to rip them off. I talked to a manager who basically said the same thing and told me to call their customer support number. After talking to the lady on the phone she sent me a gift card for the price of the cd, so I ended up getting my money back. But it's pretty bad practice to call your customers theives and liars and I won't be shopping at Best Buy any more after that.

 

I have not shopped at best buy in over 5 years. I absolutely hate the way they treat their customers. I have read so many horrible stories over the years that I cannot believe that so many lazy people continue to shop their and risk getting screwed. You can get all that stuff cheaper online anyhow - even with shipping.

If I was this guy, I would call the BBB, my representative's office, and the police. Under no circumstances can Best Buy do this. All states have a "refund law" of sorts that says all damaged/broken merchandise must be returnable to the store.

I guess if you shop at best buy you need to open your merchandise at the store before purchase, take a digital picture of it, and then go home.

Even then, I don't know how you could prove to BB that you did not break it.

F*** Best Buy.

 

Man, I've been shopping there forever and I've never had a problem. I guess I've never bought a big ticket item there.

 

Thanks for the tip - open the item before leaving the store.

 

American Express is your friend:

Don't leave home without it.

 

Pathetic. As a repeat customer the CS Mgr should have made this right, no questions asked. A large part of my job is fixing problems and sometimes you have to bite the bullet to make things right to ensure you keep your better customers happy. Since Uprising was a valid repeat customer and was enrolled in their Reward Zone program the CS Mgr should have called the store and had them get another monitor ready and then apolagized for the inconvience. Bad Customer Svc should not be tolerated for any reason

 

There's something fishy about the story, honestly. The weight distribution of a "brick taped to a block of wood" would be different from a monitor, I think, and the packaging as shown would leave the box feeling hollow. And why would an employee, who could just steal the monitor and box together with less thought of employee theft, risk the transfer of the monitor/brick and the certainty of a customer returning the item?

I can see why management was suspicious.

 

This is best buy's responsibility, period...I freakin' hate best buy not only for this, but my personal experience trying to return things that were never even opened...

 

I think this guy made the whole thing up and he's just using a website to get sympathy for his lie.

Suckers.