I called them to renew my dsl contract on August, and they told me my price for the new contract will be 19.99 for one year. Two months later, I checked my bills, the first month, they charge me 50 bucks, so I called them, and the rep said that I would get credit back this month, this month, they're charging me 35 bucks, so I called them again, they told me that I'm too far out of the service, if I still want to keep my service, I have to pay 35 bucks instead of 20 bucks. To me, this is completely bull****, it's violating a contract, I had this service for 4 years, and they said they're not even to provide service in my area, but they will if I pay a higher price. They just act that they don't care, and acting like bullshiz. I already talked to their specialist, or supervisor, and now I'm really pissed off, what else can I do? Where should I complaint about this problem and report about their bullshiz?
ATT Internet Services is always hiring, although almost everything is temp to hire these days. Where do you live? We have offices in Dallas and Austin. Email me and I may be able to help you out.
The first month will be your highest because of the installation service charge. Who provides your phone line??
Thanks for your help, Roxfan. I think I already got everything sort it out, I hope...If I have more problems, then I will ask for your help... One lesson I learned is that never call regualar service for help, call for RETENTION CENTER, no bullshiz, they will get it down straight up.
i got charged 200 dollars cancellation fee, even though the lady who cancelled my accnt never mentioned it, and when i signed up with them they said i wont have to pay cancellation if they cant provide service in my new area...
Im paying $30 a month for 6.0mbps with AT&T and im loving it. Tho right when my last contract expired they charged me up $55 for the month.
