I placed an order Saturday that exceeded $25 so I qualified for free shipping. They said that my items would ship on June 9th. They give me an ETA of June 8-15. They seriously think it's acceptable to give me an ETA that spans an entire week? Not only that but the ETA is clearly BS since it's not possible for me to receive the product on June 8. Furthermore it's pretty frustrating that I am likely to receive my products ALMOST 3 WEEKS after I ordered. How am I supposed to plan for an ETA that covers 7 whole days? Honestly this is pretty bad, Amazon used to be so much better before they decided that they would only care about Prime members.
Free Shipping isn't the gold standard anymore. Walmart actually offers free 3-5 day shipping already on a bunch of items and you don't have to pay for Prime. I don't need 2-day shipping like Prime but I do expect items within a week, not 3 weeks. Amazon used to ship items quickly even if you weren't a Prime member, now I am pretty sure they intentionally force me to wait because they want to encourage me to join Prime. I'm going to try and order more through Walmart now, since I can get free 3-5 day shipping or free in-store pickup if I want.
Did they say the items would ship on June 9th or by June 9th? If it's the latter, then the June 8-15 window makes sense. Either way, it's free shipping, which is justifiably low priority for them. If you need the items faster, just pay a little extra?
eBay is where it's at these days. Everything on Amazon Prime is marked up because its drop-shipped from China and you're toast if you don't use Amazon Fulfillment. eBay sellers tend to import and fulfill themselves, so your cheap Chinese crap is only marked up about 180% instead of 200%.
1) Are you sure you ordered something with the blue "prime" word attached? I've made the mistake of ordering something >$25 before, and it was a third-party seller. The seller gave me a range, instead of a guaranteed date. 2) Before placing the order, there's usually clear communication (before hitting the orange button) of the ETA of the item. Was there not, this time?
Amazon is a marketplace, like the mall. There are thousands of sellers that are zinging you crap from all over the planet like Moes mentions.
This complaint makes very little sense. Amazon has offered 5-9 business day free shipping on orders over $25 since like 2002. I remember buying the new Outkast album but I needed more for free shipping so I also got the Obie Trice album. It sucked.
Amazon is hit and miss. I have come to trust ratings less and less. I typically receive my items in the time specified, however I do have to read to make sure the product is eligible for 2 day shipping. Ive started selecting the slow boat option for the $5.00 prime pantry credit and they will still have it to me in 2 days.
You should consider reaching out to Amazon and/or the primary delivery service for your packages. Amazon used to ship everything to me via UPS, then USPS last year, and now everything seems to be from a local random person with an amazon sticker on their car.
Damn, your US Amazon sounds crappy. In Germany, I pay around 50€/year for Prime and have a guaranteed next-day delivery. But even if you're not a Prime user, the package will usually be delivered within two days.
$49 annual on the student discount is well worth it. $99 on regular is still worth it. You get more than free shipping. You get a near-equivalent video service to Netflix. A pretty damn good music service that can compete with Spotify/Apple Music/Google Music, and obviously free shipping and I believe you get like 20% off game pre-orders.
Amazon's Customer Service is actually optimized for time. If it takes 30 minutes to convince a customer they don't qualify for a refund on a $10 item, you could have simply processed the refund in 5 minutes. Time is money lads. So simple yet so many businesses fail because all they can see is money out. True, it isn't as cost effective in the short-term, but it creates a ripple effect into the special waters of customer loyalty. Customers get quicker, efficient service, feel more taken care of and become the Holy Grail repeat buyers. In the end, your opportunity cost of arguing with a customer is too great.
