Bank of America is Crazy. Has this happened to anybody?

This sounds pretty insane. The only other financial institution I've heard of who does crap like that (needless holds your money for months on end) is Paypal.

What do they care about fraudulent charges? MasterCard or Visa covers those. Also, what in the hell does your credit card account have to do with your banking account? They are two different systems. Your banking account is your money, and they must give you access to it... they can't simply hold your funds.

Personally, I'd give the Texas (if you're in Texas) Attorney General's office a call first thing and report this. At the very least I'd threaten the bank manager that I'd do it, not to mention calling every consumer reporter in the state.

I'd head to Bank of America tomorrow and withdraw all of my money, close the account and head to the nearest credit union.

TL;DR - Banks are ****, use credit unions.

 

This situation seems too extreme. Perhaps there's a breakdown in communication or the csr just had no idea what she was supposed to do...or some combo. Good luck at the branch.

 

I had something somewhat similar happen at Wells Fargo, but going to the branch worked out fine for me. Being there in person with 1-2 valid forms of identification always helps to strengthen your position. They'll be more willing to reset your online account's password and/or id.

 

my first thought is that you spoke to someone in an offshore call center who barely speaks english, barely knows the actual banking policies, and just reads canned phrases off a prepared script. and that's why you got the run-around. i would just call back and speak to another person there. phillipines, guatamala, india, trinidad - i've had the displeasure of dealing with reps from each of these in the past year :X

 

PROTIP: Always ask for state-side support. Most companies will comply with your request.

Dude in heavy Indian accent: "Hello, my name is Steve. How many I help you?"
Me: "Bro, I know your name isn't Steve. Please transfer me to support staff in the United States. Thanks."
Steve: "Okay my friend."

If they don't transfer you, simply escalate to a manager immediately.

 

Go to a branch location tomorrow morning and ask to speak to the manager or whoever is high up. It will get resolved quickly. If it isn't resolved politely and quickly then escalate the situation.

 

thanks, i will try this. i usually try requesting to speak with a manager, but typically get put on hold forever and just end up hanging up.

 

**** bank of america

 

My ip internet pw was changed and then soon my credit cards were hacked. My walmart bank caught this though.

 

I had an issue with Citi bank a few years ago where someone used my SSN and opened up a credit card account with them. I called them to let them know that account was not mine and the lady was asking me for my password/pin to get into the account, even asked me my security question but i was telling her if Im not the one who opened the account then of course I won't know those security answers. She then yells at me and says "how do I know your not just some average joe trying to hack into someone elses credit card account then??"

Dumb b****.

 

Take your business elsewhere.

 

$23 trillion in derivative exposure. $1 trillion in deposits. Move to another bank regardless

 

WTF...Chase is pretty good. Always verifies your ID if you are trying to log on from a different IP then normal.

Also love Citi bank for their credit card services. I'll get a call, email or text right away if they are suspicious of a transaction.

 

I have BofA. Usually, when I use a new IP address to do online banking, they take me to the "security question" screen and life goes on.

Some stuff be happenin' in your account.

 

BOA once signed me up for a monthly insurance on my credit card. I never approved this, turns out they got an acceptance from another person in houston with my first and last name. Took months to resolve. Idiots.

 

Yup. Dump BoA and get a credit union ASAP. I did that two years ago (RBFCU) and couldn't be more pleased with the services and customer support I've received from them. I know it's a hassle to change over all your online accounts to a new bank, but it's totally worth it in the long run.

 

Been thinking about this lately. Any benefits besides the customer support? Is it better rates? easier lending process? etc.

 

Get rid of Bank of America ASAP. I will never do business with them again. It's the bank with the most horror stories.