Remember, back in the day, the sundae would have fudge on the bottom, the middle, and on top? Now, it just gets a little on top. The point I'm making is that maybe she was being stingy with the fudge because that's what corporate wants, or at least the franchise owner.
I thought you handled it well. I would have, however, asked for a bit more of fudge. You usually can see it if it's at the bottom. If you're not satisfied, just ask nicely for more. Had she NOT apologized or offered another one or done her best to replace it and make you happy, then yes, go to corporate. Otherwise, I think it's best that you handle it WHILE at the restaurant, when you can prove to them there's not enough of what you expected to see in the item you ordered. Do I make myself clear, Mr. 'snubbed? I always look for great service. I praise good service when I get it, and if it's under my expectations, I will let them know, too. I will RECOMMEND THE RESTAURANT TO OTHERS when service is good, and COMPLAIN TO THE RESTAURANT when service isn't good. I agree with this, too:
Over lying? So it's not possible she made a honest mistake and really thought she put fudge in it? Do we even know for sure she's the one who handled all his food? They do have multiple workers right? Yall make it seem like she purposely didnt put fudge in it and then lied to him about it just to piss him off. LOL what makes you think I like pho?! Maybe I like Cajun friend chicken or street tacos :grin:? Different situation as well, we are talking meal vs dessert. Look I'm not the type of person to complain at fast food places so I would have chalked it up as an "oh well" moment, ate my ice cream and moved on. Wouldn't had been a big deal to me, especially if it was edible. I refuse to let something like that get me worked up.
Almost. I'm saying better service would require hiring from a better class of employee entirely, & that would cost us more. Because trying to get certain people to act right by paying them more would be about as effective as paying a mechanic more to be a better surgeon. But that is the most expensive (i.e. highest quality) employee pool that fast food co.'s are willing to hire from, so that is who we deal with. All I can control, if I choose to support them in the first place, is my reaction when the bad service inevitably happens. It's just not productive for me to get too angry about what I think people "should" do, however much they're making (agree with you there), instead of just getting my money back & making different choices until something changes.
She told me she made it and there was a little bit at the bottom. In hindsight, I should have asked for more right there. There were a ton of cars behind me, and I didn't want to hold anyone up so I took her word for it. Instead of being a jerk there, I was one when I got home and it wouldn't affect anybody else. I still don't think I was a jerk about it. I was just honest with her. Perception is a tough thing to master through the Internet.
I actually don't have a problem with you calling and complaining. Thats your right. I think I and most people felt that wanting to go to corporate to complain is a bit much. So folks are busting your balls for that.
Yes I have no problem with what the OP did. I think it's important that anyone who does a bad job at their job receive feedback, so they can know to improve. The optimal move, which the OP already mentioned, would have been to call her out on it right there, versus stewing about it and then doing it over the phone. However, it's often hard to do that in the heat of the moment. You have a little bit of doubt, maybe there IS some fudge, or maybe you're averse to in person confrontations. It's tough.
Just let it go man, I think you got your point across by almost making her cry. Possibly, by not getting her fired the next time she sees you she probably will think twice before handing the food over to you.
it was just a mcflurry. you got your point across. HOPEFULLY, she takes it to heart and provides better customer service next time. no need to ruin someone's livelihood. let it go. i think you did enough.
i wish more people were like this. i especially hate the ones who are so particular with their order that any thing that deviates from it seems to be the end of the world.
I don't see the point of calling later. I get why you wanted to complain, but it's more effective in person and at the time of the problem. She's going to apologize and move on like nothing happened. It's like calling a call center to complain. Even if you talk to a supervisor, most of the time they are friendly with each other, so it's you versus them. They'll let you say what you need to (vent) and then hang up and just talk about how much of a pain in the ass you were. If you want to make a lasting impression, complain in person. If you handle it the right way, she won't lose her job, but will get enough of that "oh ****" feeling, when she sees you, to think twice about lying to customers again.
I don't know for sure she was lying, but it doesn't matter because that's not why he complained to her on the phone.
