I don't understand why companies think that these new voice-recognition systems are any better than the "dial 1 for etc..." systems they had before. I always find myself repeating my selection because the system never picks up the correct one. Anyone else out there who just starts saying "customer service" as soon as one of these things start asking you to say an option? It isn't like companies don't know customers do this either, since it always kicks it over to customer service after the 4th or 5th time. I'm all for efficiency or saving money on operating costs, but geez, $7.25/hr ain't gonna kill you if you're a multimillion dollar company that can afford one of these things anyway.
I find it funny when I reply with "nah" or "yeh," and it doesn't register...or better yet when it does!
Oh yeah, I call the number listed on the U-verse site, and follow the prompts, and the CSR tells me, oh you want U-verse, I'll connect you, but use this number next time. And they give me the same number I dialed. After the 3rd time, I asked the CSR, how do I get to where I need to go, and she proceeded to take me through the prompts. I don't remember the exact progression, I just remember thinking...this doesn't even make sense.
It's because most people are using cell phones and phones that have the dial pad or numbers hidden once you make a call. A while back, you could still hold the handset while looking at the numbers on your phone and dial each number from a menu. My work phone still has this, so does my parents' phone at their home. We don't have dial pads on our touch-screen cell phones anymore. It makes it easier to say numbers while you're busy either on the road or at the mall, etc. There was a thread I posted a while back that gave you all the "shortcuts" so that you don't have to go through the prompts, like pressing 0 repeatedly, saying "operator", etc. accent??? "Let me look that up for you..." [sound that makes it seem like a computer is working] "Did you mean to say 'Death to America!'? Say 'yes' to confirm." [pause]
i love how they won't allow you open an online payment account without snail mailing you a code first. i detest AT&T.
