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Help: Paypal dispute resolution? (Someone's trying to screw me out of $$)

Discussion in 'BBS Hangout' started by kaleidosky, Apr 18, 2010.

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  1. kaleidosky

    kaleidosky Member

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    The short of it:

    I sold tickets to a playoff game on craigslist. The guy responded to an ad in which the subject said Game 1 tickets. I sent him the tickets. All discussion happened the day before the game, including the transaction.

    3 days later, he e-mails me saying he can't get into game TWO. The next morning (today), I find out that he's filed a dispute with Paypal saying he didn't receive his goods.

    Is there anything I can do? I provided Paypal with a link to the craigslist ad that says Game 1 in the subject. He e-mailed the craigslist e-mail associated with that specific ad based on the craigslist ID number (copy/pasted that e-mail to Paypal). I also showed an e-mail transcript where I told the guy that it was "a day before the game" (which also indicates Game 1).

    Is there anything else I can/should do? No one else had access to those tickets and someone was in those seats, so I also believe he may have been at game 1...but there's no way to prove that part of it.

    The more important thing is that I provided what was asked of me, and now he's claiming that he was asking for something different and asking for a refund. After the fact.
     
    #1 kaleidosky, Apr 18, 2010
    Last edited: Apr 18, 2010
  2. Rockets9495

    Rockets9495 Member

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    You have no chance of winning this case. You have no proof of delivery.
     
    #2 Rockets9495, Apr 18, 2010
  3. kaleidosky

    kaleidosky Member

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    what about the e-mail history? It has the attachments that are the tickets
     
    #3 kaleidosky, Apr 18, 2010
  4. kaleidosky

    kaleidosky Member

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    Also, the buyer is not disputing that he received the tickets, so hopefully proof of delivery is not an issue. He is saying that he received Game 1 tickets, but was asking for Game 2 tickets.
     
    #4 kaleidosky, Apr 18, 2010
  5. MiddleMan

    MiddleMan Member

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    If the ad and email states Game1 tickets then you are set, it would be an error on his part.
     
    #5 MiddleMan, Apr 18, 2010
  6. ryan17wagner

    ryan17wagner Member

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    Just show them the transaction receipt and hopefully you got the guy to sign it to show he received them. If not, you're SOL.
     
    #6 ryan17wagner, Apr 18, 2010
  7. across110thstreet

    across110thstreet Member

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    is there a way to track whether the tickets were scanned and used at Game 1? My money is on this guy completely trying to scam you.

    always require Signature Confirmation through USPS when delivering goods using craigslist, ebay, paypal, etc.
     
    #7 across110thstreet, Apr 18, 2010
  8. DonnyMost

    DonnyMost Member

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    A lot of buyers know the hard rules that paypal uses to govern its dispute resolution, if they find someone who didn't do their homework to make sure that they are covered against dispute resolution, they will often file a claim simply just because they know they can get their money back, even if they know you provided the goods as described and agreed to.
     
    #8 DonnyMost, Apr 18, 2010
  9. kaleidosky

    kaleidosky Member

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    That's a great question. I will e-mail and find out if they have that data available. But that wouldn't prove much, because in theory I could have printed out the tickets myself and used them (obviously I didn't)

    The tickets were pdf's... so a) they were e-mailed (did not physically mail anything) and b) no signature possible
     
    #9 kaleidosky, Apr 18, 2010
  10. kaleidosky

    kaleidosky Member

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    That's what I'm afraid of. I hope Paypal doesn't take the money back. 5 lower level playoff tickets is a big chunk of change to swallow.. and obviously I have no opportunity to re-sell the tickets with the game already being over
     
    #10 kaleidosky, Apr 18, 2010
  11. DonnyMost

    DonnyMost Member

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    Rule #1 is never sell anything immaterial with them, anything that cannot be proven as shipped/used/received, etc. is an automatic win for the buyer in a dispute.

    If you can show that he purchased them advertised as GAME 1 tickets and that he received them (this will be the hard part for you), then you're golden.

    Showing that they were used may help your case, but it doesn't show that *he* is the one who used them, so you still have some work to do on that end.
     
    #11 DonnyMost, Apr 18, 2010
  12. RickRock713

    RickRock713 Member

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    THIS.

    Without proof of deliver your pretty much screwed.
     
    #12 RickRock713, Apr 18, 2010
  13. ItsMyFault

    ItsMyFault Member

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    I hate when people hate on Paypal for people pulling this type of ****. It's not paypal's liability if you purchased something from another source other than eBay (they cover eBay purchases and only eBay purchases).
     
    #13 ItsMyFault, Apr 18, 2010
  14. Tfj4

    Tfj4 Member

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    NEVER deal with paypal and craigslist...they don't mix
     
    #14 Tfj4, Apr 18, 2010
  15. kaleidosky

    kaleidosky Member

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    Again, he's not disputing the delivery. He admitted that they were delivered.

    He's saying that he wanted game 2 tickets and received game 1 tickets.



    If it was me, I would have checked the tickets as soon as I received them. He apparently sat on files named "Gm1St8.pdf" (etc.) and didn't open them to see whether they were for the game he wanted for 4 days. Or he's scamming me.
     
    #15 kaleidosky, Apr 18, 2010
  16. kaleidosky

    kaleidosky Member

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    Yeah, I sent in the e-mail transcript along with a link to the craigslist ad. He claims he did receive them, so I don't think I have to prove that. The best I can do on that is a sent e-mail with attachments that went to his e-mail address, though.

    E-mailing the stadium now..
     
    #16 kaleidosky, Apr 18, 2010
  17. DonnyMost

    DonnyMost Member

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    Looks like he would've been screwed if this had taken place on eBay, too.

    *edit: if the guy had simply said "he never sent them to me"... never sell anything that isn't a hard copy/material... ugh
     
    #17 DonnyMost, Apr 18, 2010
    Last edited: Apr 18, 2010
  18. DonnyMost

    DonnyMost Member

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    They won't accept email transcripts in their dispute resolutions, at least in my experience.
     
    #18 DonnyMost, Apr 18, 2010
  19. DonnyMost

    DonnyMost Member

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    If the dispute he filed with Paypal says "I was told these were Game 2 tickets and he gave me Game 1 tickets" then you should be fine as long as that original CL ad is still up and all of the ticket information matches. I think the one hiccup will be linking HIM to the actual ad, as in, showing Paypal that he was the one whom you had business with through the ad. I think that will be the sticking point. And I think that Paypal will likely side with him since there is no way they can verify that, even with email transcripts, etc. Paypal on eBay is fail, but Paypal via craigslist is epic fail...
     
    #19 DonnyMost, Apr 18, 2010
  20. AGBee

    AGBee Member

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    Paypal is garbage.
     
    #20 AGBee, Apr 18, 2010
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