So my bill was due in 2 days ...which wasn't enough time to mail it or send in Quicken. So I log onto their website to pay online. Done. On my next bill I'm past due + a $23 penalty. I call and they tell me my routing # was refused. (I cut/paste the # from my company website which is used for my direct depost so I know it was a good #). So I ask them what was used and they can't tell me because once a transaction fails, they wipe out all the info from their system! Huh? So I ask how do they know I entered the info wrong if they have no record of it and their answer is it had to be wrong because it was refused. I said prove it. She said ...you prove it. WHAT? No further explanation. I must pay the penalty or they cut off my gas. F'ers. Monopolies suck.
I hate the fee companies charge to pay on line. You'd think they'd prefer that to the hassle of opening envelopes.
Yea, if you pay by credit card ...they charge a fee. They had another option to pay against your checking for free. So I regrettably did that.
You need to contact Bill Matrix. CenterPoint doesn't handle your banking or credit card information, the middle man does.
When a payment is made, do they show a confirmation screen? I always print that out to a PDF file and save it just in case situations like this arise.
youve officially been chopped and screwed, screw, screw, chop, chopped, and screwed, youve officially been chopped and screwed
This happened to me once. Since then when I pay a bill online, I print the confirmation page to PDF and save it to my external hard drive. The confirmation usually has payment info on it (i.e. credit card info, and/or bank info). So when they pull that crap I can be like Booyakah! Got my proof, Trick! (sorry had to break out he early 90s diss word) I'll save Mark-buster for later.
I am not saying Centerpoint is blameless, but sometimes the routing number for direct deposits and for payments are different. You should always get the routing number for payments directly off a check.
Yea, i normally do save all my confirmations. But this ONE time I apparently did not cause I can't find it. So they totally F'ed me. That's the last time that happens. Bill-Matrix, now that you mention it ...I do recall they were in the mix. I found a number for them so I'll try to give them a call. ...and yes, I was speaking with a manager.
