I had the same problem with U-verse. They have fixed the problem now for me, but based on what I've been reading it seems to happen to all the new subscribers in Houston....
username1, do you know exactly what they did (or what they had you do) to fix the problem? I'm on hold right now, minute 59.
Yup, channel 755 said "off air" so I called customer service and they told me the game was blacked out (BULL ****)! 9:30 rolls around so I go to 755 and the game is on! Still says "off air" ATT Uverse SUCKS!!!! Direct TV here I come!
Update: Finally off the call (83 minutes). It ended with me FINALLY getting a supervisor who seemed to legitimately both have a grasp of the situation, and sympathize with me for missing the Rockets. He vowed to research the ordeal and track down the problem, and will get back with me this afternoon, regardless of the progress. If i had to bet, i'd say i'll probably be watching the HOU/PHX game at a bar tomorrow. Will keep the forum updated of my findings. For now, PLEASE: NO ONE switch over to AT&T from Comcast (as I did)!!!
Tell the Uverse tech to walk you thru steps to reset your box. It should solve your problems. It was mentioned in a thread back during preseason. I reset both my boxes and have watched every game on fox sports 755.
They did reset (or attempt to reset) my box for the saturday nuggets game. Then they had me unplug the box for a minute and plug it back in. Neither fixed the issue. that's when they arrived at the genius answer "ATT U-Verse does not have the proper contracts configured yet with either FSN and/or NBA to allow us to carry these games", which of course we all know is total BS. However i'm desperate at this point so I will have them try it again tomorrow
Hmmmm hopefully they'll have it worked out. I was upset when I couldn't watch the Bucks game and the one after that. But since than, I haven't had a problem. *crosses finger*
Also, the black out occured when I switched to them like 2 or 3 days before from Comcast. Maybe it does have something to do with being a new customer. IndigoEyes, please keep us updated to what the supervisor says.
Just to chime in- Dish had the Rox in HD last night. And you don't have to buy the HD Box from them like DirecTV.
They had me do something different. I had to hold down the down arrow button and ok button while I unplugged the receiver. I left it unplugged for about 10 seconds and then plugged it back in while still holding the down & arrow button. Some gears showed up on my screen and the tech said it was updating or some crap. Took about 15 minutes for it to update but when it was finished I turned to 755 and the game was on.
OK I just heard back from the U-Verse Supervisor. They are going to, in layman's terms, completely remove all the programming on my account, then re-install it, have me power down/reboot the receivers, and he thinks it will resolve the issue. To his credit he seems very diligent about it and vows to stay on the case till the issue is resolved. that he has called me back twice, and not waited on me to call and badger him, has impressed me. since i'm at work now i won't know if the solution has worked till tonight, and maybe not even till tomorrow until the game is actually on. He knows there are only 2 possible outcomes: Either I get the rockets, or AT&T gets dropped like a tony romo FG hold.
LOL, at least you got someone who seems like he's willing to help. VERY rare for any call center. Good luck and please update this thread because it will make a difference as to whether I get U-Verse or not in a few weeks.
One more update - just heard back again (3rd time today) from the Supervisor. Now they have confirmed (admitted) that there is a known issue with the blackouts for "certain zip codes in the viewing area"....and they believe they know the resolution. He said that in light of this news, they are not going to do a "one-off" fix on my boxes but rather a "System-wide back-office" fix on their servers/equipment around noon Wednesday the 28th (tomorrow) which will allow all NBA games to be seen on all FSNSW channels where they were previously blacked out, for all "affected customers". He added that unfortunately they will not know that for sure if the problem was fixed until game time. Hopefully this will fix all of us. We'll find out tomorrow night. Also he offered me a $60 credit on my bill (and, are you listening comcast, without having to transfer me to the billing dept for another long wait on hold to explain the situation all over again to get the credit)....this guy has been top-notch and professional all the way.
Next time you talk to him, will you maybe ask him about the games in HD? Last nights game (along with many others) should have been in HD but was not.
LOL, that's awesome. At least he's trying, and you actually got to talk to a supervisor. Hopefully, whatever they do tomorrow, doesn't screw up my Rockets game, because I have been able to get it.
