well maybe sorta. RR at my house during the morning hours before I go to work and the evening hours when I get home from work is now more down than up. Something has to give. The wife and I expect to do work via the Internet during those times. My first thought was that RR offers QoS guarantees for its business customers, so maybe I should look into the TWC RR's lowest level business solution with a QoS rider??? If my home RR services sux, is there any reason to believe that RR can provide better service over the same lines? DSL is another possibility, except I fired SWB aka ATT a few months back for a never ending billing error (for the prior number owner's DSL service coincidentially). My current phone provider is VoIP, so they obviously don't offer DSL Any thoughts?
Have you raised hell with Time/Warner? My service in Southwest Austin is great. Do you have the Ambit modems? That's really my first question. I'm sure you've already raised hell with T/W.
I used to have the same problem with RR being down for prolonged periods of the day, and some days altogether. But then I made them come to my house, and put all new wiring/cable from oustide to inside the house. It works great now. I called and threatened to cancel, and they scheduled the re-wire right away.
I had that done some years ago, and currently have all fiber-optic service. That's a good suggestion. There can be a problem with the "box," that your connection comes from, one that might serve several homes.
Is the Ambit modem bad? I recently switched to it from my old Toshiba modem. I saw some significant negative differences at first, but it still seems a little slower than usual.
No, I found it to be much faster. A tech who was installing another line for me told me about it. Yours is slower?? It may simply be a bad one. It should be faster.
I have a Motorola modem, fwiw. At times, like during the weekend and 10-4 during the week, my service is great. At other times when I suspect many of the home users are active, my service sux. This appears to be a load problem not a wiring problem. The service at my old house in Pearland never had a problem. I used a Moto modem there too. I would call TWC RR customer support but they are as dumb as a bag of rocks.
They should do something about a load problem that really affects user speed badly. It's not surprising that it slows down some at peak usage, considering the system they have, but it shouldn't slow down that much. T/W needs to come out and clear up the bottleneck, wherever it's occuring. Your box that your cable comes from may need replacing. Are you in Houston? I've heard bad things about T/W in H-town. Oh, you can still threaten to leave them for DSL. They can't know if you're serious or not, and would have to assume you are. I do that about every 6 months here, even though the service is good, to get a cheaper deal.
I actually have Earthlink, but TWC RR customer support never answered the question on why I was getting assigned a RR IP. They get telling me to unplug the motem for several minutes, which was a complete waste of time. (TWC RR customer support first made me call Earthlink who then forwarded me back to TWC RR customer support. I want that hour of my life back.)
i know where I live, we subscribe to earthlink but earthlink just subcontracts everything to RR so you get RR services instead of earthlink stuff. So we're paying for RR at the earthlink price (which is cheaper)
Call and have them do a service call to your house. Often they will find small issues within the house, or it could be a problem with the signal to your house. Whether its up or down currently, get a tech to your house. They'll check all the signals, as well as the modem.
I use to have problems with RR a few months ago but I just called the help desk several times and after a few days of arguing with them they allowed me to stop by their Kiosk store on 290 and pick up a new modem. Never had problems again. Have you tried the speed test? Normal residential RR customer should have between 5-7mb down and 512-768 kbps up speed. They have an "un-advertised" plan for $29.99 for cheap business account and sometimes they put you on that plan by mistake? I know it happened to me because my employer was only paying them that price. Their newer modem has wider frequency(?) range and this helps during peak hours because your modem should be able to connect outside of the most commonly used frequency.
If really was the wiring, it would be a problem all of the time versus peak hours. The modem was installed nine months ago. I am hoping that they installed a newr one, but don't know for sure.
I just got through with a chat session with a TWC RR customer service "professional". He kept telling me to contact Earthlink who does not know squat about the RR load in my area or the modem RR installed. RR apparently does not know what modem they installed either. Times like these I wish Everyone's Internet (or some other competent ISP) offered broadband to my house. Does anybody know how RR provides business class service? Same wire, better service? Same wire, same service, better modem? Different wire? Anybody who can answer these questions knows more than the TWC RR customer service "professional" I talked to.
Now I have talked to RR business services sales person. To get better service (ie a different line and modem) I could upgrade to $500 a month service with fiber and a big fat pipe. The rest of their cheaper upgrades use the same wire and modem. This sales person did say that "my area may need to be upgraded".
This just in from my EL customer support chat session: Phillip P: It is quite unfortunate that one of our best customers has to face such difficult
