Ok I feel like a r****d already so don't laugh at me too much for paying the 30 for Kazaa Plus. Basically, when I was trying to do the licensing for it the screen that does it froze up and I used up all my licenses by repeatedly hitting the next button. Then I email customer support and they give me another re-license and I got Kazaa Plus running. So then I manage to remove Kazaa Plus during a spyware scan and I need to install it again. It's been nearly a week and the customer support will not respond to me and I can't find any other way of getting a hold of Kazaa. The prior time they responded to my request within minutes. Right now I feel like I got screwed out of $30...any suggestions for people who have used this?