I got to my usual entrance at 7:32 tonight, just in time. Instead of 5 or 6 or more doors open and ticket takers, there were three. Consequently, it took me 5 minutes to get inside, as opposed to 0 min normally. Is this is cost cutting measure or what? I missed three minutes of the game tonight beacuse the Rockets had fewer ticket takers. That makes me mad.
I doubt the Rockets are responsible for the ticket takers. I am almost positive that is the responsibility of Compaq Center because I remember some issues we had with them during the campaign. It was wierd. That sucks. They should NEVER have fewer than 5. ------------------ "You know what they say about the music business. Here today, gone TODAY! - Chris Rock at the MTV Music Video Awards
Blame Fu(k err Chuck Watson, owner of the Aeros and Compaq Center... If I'm not mistaken, he would be the one in charge of staffing, or at least he has someone who is in charge of that... This could be another way for Watson to cheap shot the Rockets due to his disdain for Les... The man is worse than Bud Adams... In the words of Kurt Angle, "it's true, it's true." ------------------ Check out my homepage! Loads of sports pics! http://www.public.asu.edu/~sykim/
Actually, no they aren't. They are responsible for FIXING the problem by complaining to their landlord when it happens. Are you responsible when the plumbing breaks in your apartment? No. However, you are responsible for asking that it gets fixed. The Rockets pay a lease. The building and the employees (security, ticket takers, etc) are paid by Arena Operating Company which is owned by Chuck Watson. If something screws up, the Rockets complain to their landlord like anyone would. But, of course, you would rather I say that the Rockets are responsible for EVERYTHING and blame them right along with you rather than point out the truth because you are stuck in your usual 2-year-old mode this time over your desire to get email responses from the team. Sorry, but I would rather approach a situation efficiently and try to actually fix the problem than just heap blame on the wrong person because I'm pissed at them for something else. But, that's just me. ------------------ "You know what they say about the music business. Here today, gone TODAY! - Chris Rock at the MTV Music Video Awards
Jeff, I don't see you paying this company any money. There is a right for all customers to complain directly to the company who banks the money. I don't see where you come off defending them at every turn. You are mixing up "ultimately responsible" with "culpable". Is an ISP ultimately responsible for a modem line getting cut, although Verio is the backbone? Is Kahn's Deli ultimately responsible for keeping their air conditioning on so I can have a Summer rueben? Is Reliant Energy the one to complain to when a Hurricane takes out my service? Yes, Yes, Yes. They may not be culpable in a court of law. But, you always complain to the company who is cashing your $4,000. Jeff, you defending a company I pay $4,000/yr to is what is getting old. Not our legitimate customer service complaints. I am not b****ing. It is a right. And for godssakes, I have not used email to b****. I use the telephone for that. Little complaints like this deserve only an email. And they still have no email address. Emailing an Internet guy to forward my concerns, is not a solution. The point is, they don't have staff to ensure we are serviced well for our dollars. Giving us an email lists is not the answer when we really need more staff. Why you defend an $80m company with crappy customer service is beyond me. Let them defend themselves, Jeff. Or start another forum for your customer support commentary. Let Rockets03 and Jamcracker, me and others complain to our vendor without you setting us straight.
Hiding behind the lease and blaming the Compaq Center for stuff like this is outrageous. A casual fan wouldn't even know about the lease arrangement between the Rockets and Compaq Center. The Rockets home attendance reputation is based on fan experiences at the Summit. When fans have a bad experience, they can't be asked to determine exactly which corporate entity is at fault, they're just mad because they had a bad experience at the game. Fans that have bad experiences won't come back, regardless of whether their bad experience was ultimately the fault of "Arena Operating Company" or the fault of Rocketball, Ltd. Jeff, who should I complain to about issues like this? Should I complain directly to the Arena Operating Company
yep, It resulted in Rockets03 and me getting personalized responses via email. I call it trolling for customer service. I've always thought it was odd that the loudest complainers are the only ones that get attention from companies that lack customer service. I didn't feel good being a loud troller to get the attention of the VP of Marketing, and hopefully her boss, but it is the only way to make them listen, apparently. I wanted them to respond, and as a season-ticket holder worried about my seats, I feel a right to get a public response to the ticket price increase and plans for the future.
