i canceled my service around 12/19/07. guess what surprise is hiding in my mail box? a cumcast bill. the guy who "canceled" my service apparently didn't. now i have to call them again and make sure they cancel my service. better yet, i'll just go to their office and get a paper receipt as proof i canceled. this is complete bs. point of the story? don't count on cumcast on canceling your service over the phone. make sure you go in person.
Ha, those phone guys are losers. I called them up to change my service, and the guy on the phone added a bunch of extra channels I didn't ask for. I guess they get commission or something?
you're not going to pay the bill are you? they record every call, and usually mark down notes. you shouldn't have to pay.
hey relax, they cancelled your service, billing is done a month ahead... call if you want to verify this, also the last month's prorate will come in a refund check. been there done that...
thanks, i hope that's true. i've been waiting over an hour, more like an hour and a half on their internet website to speak with a rep. currently queue number 2 from 11.
That's so funny. This same exact crap happened to my parents. And my friend. And my friend's parents. And my sister. I know companies do a bunch of underhanded stuff to weasel more money out of you, but it seems like Comcast is doing this to *everyone*. Don't let em win. Yell their freakin ear off if you have to.
Right but first he has to make sure they stop charging him for crap that he supposedly cancelled a month ago. We did this by switching to Dish Network and AT&T. Moral of the story is avoid Comcast like the plague.
Way back when AT&T still owned the cable system where I lived, they pulled a similar trick on me. I had automatic payment, so they took the payment out of my bank account automatically every month. When I moved, I canceled my service, and I took the cable box back to the office myself and received a receipt. The next billing date comes around, and they take the money out of my account again, even though I not only didn't owe them anything, but they actually owed me a little bit since I had canceled in the middle of a month. So, I call and they tell me that for some screwy reason, the cable isn't officially turned off in their system until a technician comes out to turn it off, and they were really busy, so it took them several weeks to officially turn it off. But I would be refunded all charges back to the date I called to cancel. They gave me a date for when the refund would go back into my account. That date came and went, so I called again. They gave me a new date. This went on and on for about a month. Finally, I called again, and suddenly, they weren't going to refund the charges because I didn't surrender the cable box until the guy came and officially turned off the cable. I tore my house up looking for my signed and dated receipt that showed I had taken the cable box to them weeks earlier. When I finally found it, it didn't make any difference. They were sticking to their new story - the form the technician turned in said he picked up a cable box, therefore, the cable wasn't turned off until then and I owed them money until then. So, I called the bank and they reversed the charges (though they told me I had really waited longer than their policy usually allows to dispute the charge, but the bank made an exception and gave me my money back).
How do you cancel? Do you have to call or can you do it online? My new place apparently has ATT, I hope they are better.
If you move but can't move your internet service with you, does canceling/stopping your service count as early termination (assuming you're still in the middle of your one year contract)? Our house is getting demolished and rebuilt, but for 9 months we'll be living somewhere where we can't get service as it's way too much of a hassle.
i only had roadrunner aka comcast internet service (seven years). purchased my own modem + router and just unplugged everything. rerouted all my equipment to my dsl gateway. didn't have any equipment to return or anything. i thought a simple phone call would suffice. the internet rep told me they received the cancellation notice, but they can't terminate it until a technician does (different story from the rep i spoke to on the phone). okkkkk .... why is this difficult? right after he said this, my firefox certificates kept going crazy telling me someone was trying to access my router. i kept clicking on NO and it disconnects me from the chat service. wtf happened there?
Always get the name, date, time and confirmation number with every encounter with a CSR. Hell, you're allowed to tape record conversation as they're already doing it for "quality purposes".
