You need to call them and make sure cloud services is enabled on your account. Also you need to be using the "xfinity TV app for x1", not the old "TV go" app. You can also use xtv.comcast.net via a web browser (I may do these options first before calling as you may already have it enabled). Yes, confusing as hell and there's a chance that u talk to somebody who has no clue what you are referring to, but once you get it all working, it's good (which goes with my original point). I will also say that their support forums may be the best place to get good/reliable help from their employees...presuming you are used to posting in Internet forums .
Customer Service is improving. I had an issue where they charged me for fixing my intermittent internet service. First line of defense was horrible and didn't help any. Reached out to Comcast on Social Media, and they refunded me the whole amount, and also credited me extra for my trouble. Never has happened before at any ISP +1
If you ever get through the wall of overseas phone incompetence, the guy that comes to your house will give you his direct number. Those guys are pretty accommodating. Other than being a little laggy, the X1 system works pretty well.
Yeah.... X1 actually has a direct line that does not get routed to some overseas call center. Also, going to their forums is a sure-fire way to get a solution from somebody in the know (and they have direct access to your account as if you were talking to them on the phone, so a lot of things can be rectified that way). I've found most cable/satellite customer service is awful... but as long as there is an option such as social media/live chats/forums (or anything that doesn't involve talking to "steve" from "detroit" (india)), I'll take it.
Internet is very fast and reliable for me. But other than that, they're the worst. If I had ANY option other than DSL or satellite I would jump ship.
I have the X1 system and it's great. The on demand selection is terrific, and I enjoy being able to stream or download programs to my IPad. Comcast costs more, and their customer service is often poor, but I have found the product to be very good.
Nice. Glad you got it set up. Also, just remember that nothing shows up on your DVR via the cloud till you've enabled it... so only new recordings from here on out will be available (old recordings won't be uploaded, but your upcoming scheduled recordings should be automatically synced up).
Comcast really is solid as long as you never have to deal with the customer service department that specializes in major fixes, like coming out to fix a broken line. They contract a 3rd party to do that stuff and whatever system they use to manage those vendors is trash. Nobody will have a clue what's going on at any time. They'll gladly credit you $25 multiple times before actually wanting to fix your problem.
Internet in great. X1 platform is super buggy and laggy. If it was not buggy it would be fantastic . Hate their customer service. My best experience with cable providers has been att uverse . I would go back to uverse if I had the chance
THISX100 I've currently got DirecTV and LOVE it.....but I also have Comcast internet. The product itself seems to be great (when it's actually working), but that customer service is ABSOLUTELY pathetic.... OP...DON'T...GO...BACK.... NEVER....GO....BACK
WOW THE X1 I pretty nice. they really stepped their game up since I was with them 2 years ago... Very pleased!
Just prey that nothing ever goes wrong with it... like I said earlier, its great when everything is working.
I would suggest always hitting up social media first if something does go wrong. All ISPs I think have a customer service twitter account, and they will go out of their way to help you for good PR on the page.
Yep... I agree... I think I posted something similar to that in this very thread. The good thing is everybody here is BBS savvy, and the Comcast forums are highly read/responded by employees that actually know stuff about the product (as opposed to the overseas call centers where they're just middle-men).
Comcast blows man. Been trying to get them to bury a thick cable in my yard for a few months now. The only thing I think that will get them out here is to cut it.
