I would never go to McDonald's. Taco Bell and Arby's are better. As far as b****ing about my food not being made right; I might if I was having a really bad day.
You know I actually expect incompetent service with fast food. More times than not I get good service, and it's nice, but eventually if you keep going in expecting good service, everyone's gonna have a bad time. My strategy- whenever a transaction goes south & I feel the need to abort (never let them remake your food after complaining), I try to make as little of a scene about it as possible while respectfully requesting my refund, then just boycott that location for a few months. Long enough for most of the staff to turnover and/or hopefully forget me. Everyone has to understand that if these companies were able to provide an edible, and hot, and fast product AND with quality service, it'd cost us much more than a dollar. I'd kind of be for it actually. Pay a little more to know you'll get it the same way every time, but it probably wouldn't just be a little more.
Ask for fudge, payed for fudge, didnt get fudge, ask manager about fudge, said it had fudge, ate it and did not have fudge. "Oh well" would have been my move. I guess you got your .40 cents worth with almost making a grown woman cry though...
What does a Saturday night have to do with it? What does the product have to do with it? OP claims: -He was over charged. Thirty cents? big deal. Get over it. -He was told he didn't purchase what he thought he purchased. Unless it was a drastic price difference, he should have just been given what he requested. -After showing a receipt that he did indeed purchase it, she further dismissed him stating it was in there even though he couldn't see it. The employee showed complete disregard to the customer. Most don't expect employees to bow down and kiss the customers ass, but they do expect to get the product they purchased. But yeah, he has every right to escalate this to corporate.
I know it's principle but imagine calling corporate because you didn't get fudge. I'd just say fudge it
You go to bottom of the level food stops, you get bottom of the level service. It happens. I would let it go.
I understand what you're saying. You're part of this "they should pay the employees more" generation if they should expect "good service." I used to have this opinion actually. But the truth is it doesn't matter. An employee shouldn't lie to the customers, talk back to them when they are called out and expect the customer's pity. They should expect anger. Anger is a valid reaction sometimes. We're too often concerned with people liking us to realize this these days.
And yes, they probably should be pickier in hiring and train them better... certainly should pay them better and improve working conditions in most food chains. But that doesn't matter. The fact is that sometimes people lie, are rude, and take advantage of paying consumers. It shouldn't be tolerated. That's all there is to it. As for you guys who let people screw you, feel free. Give up your hard earned money for crappy service and incorrect orders if you feel like letting it go. That's your decision.
I have mundane Saturdays because I work all weekend bro. What if OP was in my boat? Or you know... older then 21 and has a family? The older and more mature you get the less it matters what the hell you do with your weekends. As for the product who gives a damn. I'm sure you consume HFCS all the damn time. And looks like you spend your weekend on a basketball forum too... hmmm.
You don't think this guy needs to step back and re-evaluate somethings in his life if this is what he spent his Saturday night doing? And yes, typically Saturday nights are more important than Tuesday nights for most people who have a life. Not sure why you guys are acting like you don't know what I'm talking about there.... Really lame.
I usually just complain alittle at the store and then go home and then email the company the complaint and the store #. The last time I did that was Autozone. I was at work, my gf at the time had a bad battery and she took her car there and had them check the battery and said it was bad also. She asked if she purchased a battery from them, if they could help her install it since she didn't really know how to do it. They told her "NO, we aren't like the dealerships, you'll have to go to them and get that done" She called me and asked me what she should do. I end up calling the store and talking to the manager and he backed his employee, which made me furious. So I told her to go to another autozone nearby and they helped her w/o any issues. I emailed corporate and the regional manager replied to me and apologized for the issue and send me a gift card for our troubles.
When I get bad service at a sit down restaurant I just tip less if the food just sucks I'll just tip the same as if it was good and never go back. McDonalds you don't tip and if you never come back they'll never notice. You did the right thing by calling her but going beyond that would be kinda lame. If she was close to tears she'd probably learned her lesson.
Remember, guys, this is the troll you're arguing with LonghornFan found this picture on SacTown's photo album.
How would you feel if a manager promised you there is fatty brisket in your pho, only to get home and find out there is no fatty brisket?
complete the survey on the receipt. or write a letter to corporate if you really care. make sure your voice is heard.
This guy made a poor lady cry at McDonalds over some 40 cent fudge and you guys are making this about me. geez. This is why I love clutchfans. Pathetic.
