LOL people are acting like I called and flipped out and screamed at the girl. Or I wanted to go through the drive thru window. That's not the case at all. Look, I'm not an angry person at all. In fact, many people have described me as one of the nicest people they know. I just don't stand for BS. My wife laughed about the whole thing. I called the manager up and simply told her that she lied to my face and I didn't appreciate it. I think the fact that simply lying to someone in order not to have to deal with a problem you caused says a lot about a person's character. I also know that you won't always find the greatest character people working at McDonalds (or as as customers, which is why there are a ton of McDonalds gone wild videos out there). I have no problem, like I said, calling someone out for this. I think a big problem in society nowadays is that nobody is willing to take responsibility for their actions. What's wrong with that?
The bigger problem is idiots who feel they need to make a stand over the fudge topping in their McFlurry. Now you want to infer that people that work service jobs are low character? She offered to replace your food. You're just being prick. You have no problem calling someone out for the lack of fudge on your McFlurry? How stupid does that sound? Holy cow...
I've worked in the food industry, and I work in the medical field. I am in no way implying people in the service field are low character. I'm implying that nowadays there are a large volume of low character people in general. I also think people should be held accountable for their actions in general, not just I the service industry. If you think I'm a jerk, you think I'm a jerk. It's whatever. I don't like being lied to. I started the thread to see how many people would have said something. I guess I'm in the minority, and that's fine by me.
You did the right thing cause I would be mad as well, especially since she lied straight to your face. Having worked in the fast food industry for a couple of years, we employees do see people who complain as beetches. But only if we know we are in the right. When we make a sincere mistake, we do feel bad and try to correct it as much as we can. But when people start expecting more such as an extra free meal or something, that's crossing the line.
I don't mind saying something. Or even confronting someone if I know they lied to me, in person or like how you did calling them. I just don't think I'd go as far as taking it to another level and reporting to her superiors and possibly getting her fired. It'd probably take something more serious, and I'd take that action.
We all understand your point. I think its that because this all is pointed at a minimum wage crapper where standards are poop that people feel a certain way. Yes everyone should be held accountable especially with food but its Mcds...common now. If this was about a real restaurant ect it'd be different.
Yeah, I shouldn't have said anything about reporting her. I would never do that, to be honest. Not unless it was something more serious.
Of course I would have said something and gotten another one but that would make for a boring thread. I would rather attack and incite you. You are crazy and need anger management classes.
It's one thing that she forgot/didn't bother to put in the fudge. Even though everyone makes mistakes, those things you expect more of at a McDs. However, she lied to him. That's where I'm glad he called her out and deservedly so. There is no place for that, fast food setting or no.
I think we've all had something like this happen before and in my personal experience, I end up remembering more of the negative experiences than positive resolutions. That's how we're wired, so forget about the service entitlement bs from peon workers and managers in order to forgive a little. It's for your own mental health. As to how the OP resolved it, it sounds a bit old school to do such a thing given how mercenary we are these days and are living in a system that promotes it on every level...hence the blowback after mentioning she offered him free food. Knowing more about cheap service, I would have asked for more fudge on the side because I couldn't see it and I personally like more fudge on top of the little bit she puts in. So you sidestep her lying issue and give her a way out. Maybe you taking that stand to give her feedback could improve her character a little rather than letting her know that she can get away with little lies scott free. Or maybe she'll remember you and serve her personal fudge for you everytime you show your mug... And that's why I blacklist restaurants. Some people are slamming you for not allowing her to save face when she offered to. Me, it's not a problem if you don't dwell over it or get explosively angry if the next manager you call rebuffs you. That then would be a red flag to an anger mgmt issue.. I think saving face thing is a millennial trait to be overly decent in the spirit of collaboration but also to be personally entitled to it.
amazing how many people find laziness and lying to be acceptable. I had a girl at taco c lie to my face and tell me they had no salsa... at taco c... I even saw it right there near her in the drive through window. She then gave me a ranch sauce instead on purpose. I went in to see and sure enough there was plenty of salsa inside at the salsa bar. Needless to say I spoke to her and she said I was inconsiderate of her. I complained to the manager, got my money back, left the food on their counter and royally chewed them out. I'm sick of lazy people AND ones who lie. This society is broken in thinking service industry people are victims and should be treated with soft gloves. And yes you were right for confronting her. When people work hard for their money they learn that bad service for any amount is insulting based on principle.
Honestly not sure what I would do, depends on how I feel that day I suppose. I know usually something I am upset about I will settle down after the fact.
There's nothing wrong with what you did. You paid for a McFlurry with fudge, you got a McFlurry with no fudge, you asked the manager about the fudge, she sketchily confirmed there was fudge after denying you requested fudge (she fudged up there and I would've been suspicious), and after you were eating said McFlurry without fudge, you called back to talk to the manager to tell her she fudged up your fudge McFlurry and lied to you. Personally, I probably wouldn't have called because I'm non-confrontational like that, and I'd rather do something else than be confrontational over the phone, but what you did is perfectly justified and reasonable. You didn't want anything out of it other than to tell her that she lied to you. I might have milked it for free stuff, but that's because I'm cheap.
