what are your most frustrating experiences with job hunting

THANK YOU LETTER

So, 94% of job seekers forget to send a thank-you letter to their interviewers. Thus, even if you send a friggin card that just says, "Dear NAME, thank you for the interview! Sincerely, ME"- you're in the 6%!! If you really want to write an effective thank you letter (and not too long, although longer than a card), you write a thank you letter in which the middle paragraph references the interview and ONE key point the interviewer emphasized while reiterating your background in that key area:

November 16, 2010

Contact Information

Dear ___________:

It was a pleasure to speak with you earlier this week regarding your current opening. I appreciate the time and information you shared about your current needs and goals.

After reviewing our conversation, it is evident that a key aspect of this position is the ability to work with others and help medical professionals develop curriculum to improve the quality of video production. As we discussed in our interview, I have worked successfully with many diverse groups, including staff, administration, students, and parents, in order to create improved video lessons. In addition, I have extensive experience working as a volunteer to assist community groups in developing video presentations, including the Houston Food Bank and the American Dental Association.

I look forward to hearing from you again so that we may continue our discussions regarding your organization’s needs and the performance you can expect from me.

Again, thank you for your time.

Sincerely,

NAME

 

What's the over/under on how many resume help requests dandorotik gets from this thread?

Kidding, Dan. Thanks for the info. :grin:

Edit: Hang on a sec: how to you submit all of these various files and forms to a website that just says "submit resume; click here"? I have my cover letter and resume as one document. Should I do the same with all of the reference summary, etc?

 

Here are some results from USAJOBS- you may be right in that these require experienced nurses- I just typed in RN and Houston, Texas:

3/30/2011 GI Lab Staff Nurse-RN Veterans Affairs, Veterans Health Administration TX-Houston NA

Staff Nurse must be able to effectively apply all aspects of the Nursing Process within a collaborative, interdisciplinary practice setting. He/She effectively implements health promotion and ... more

Vacancy Ann #:11-121
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/16/2011
Salary Range: NA


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3/31/2011 Staff Nurse- Unit 5E-RN Veterans Affairs, Veterans Health Administration TX-Houston NA

The incumbent will be a staff nurse on a busy twenty five bed surgical unit ... more

Vacancy Ann #:11- 124
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/17/2011
Salary Range: NA


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4/1/2011 Nurse Manager -1D & 1C– RN- extended care line Veterans Affairs, Veterans Health Administration TX-Houston NA

The incumbent will be the Nurse Manager on a thirty bed unit and must have the knowledge base and ability to coordinate nursing care, supervise personnel and monitor compliance for positive outcomes. ... more

Vacancy Ann #:11-115
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/11/2011
Salary Range: NA


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5/22/2011 RN-Nurse Manager NU 2D – Long Term Care Veterans Affairs, Veterans Health Administration TX-Houston NA

The incumbent will be the Nurse Manager on a twenty-five bed unit . ... more

Vacancy Ann #:11-128
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/22/2011
Salary Range: NA


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5/22/2011 Staff Nurse 1A - RN Veterans Affairs, Veterans Health Administration TX-Houston NA

Spinal Cord Injury and/or Rehab. Nursing experience preferred ... more

Vacancy Ann #:11-129
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/22/2011
Salary Range: NA


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5/22/2011 RN- Program Manager Veterans Affairs, Veterans Health Administration TX-Houston NA

C andidates for the position of Program Manager , encompasses a twenty-bed surgical critical care unit; a twenty bed surgical step-down unit; two, twenty-five bed inpatient surgical units; a 14-room ... more

Vacancy Ann #:11 -126
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/22/2011
Salary Range: NA


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5/23/2011 CCU Staff Nurse-RN/7:30A-4P with rotations Veterans Affairs, Veterans Health Administration TX-Houston NA

· Demonstrated ability to accurately perform, document, and evaluate nursing care interventions and patient responses at a rapid pace. ... more

Vacancy Ann #:11-131
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/23/2011
Salary Range: NA


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5/24/2011 3C Med Surg-RN/ MN - 8A Veterans Affairs, Veterans Health Administration TX-Houston NA

· Demonstrated ability to accurately perform, document, and evaluate nursing care interventions and patient responses at a rapid pace. ... more

Vacancy Ann #:11-133
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/24/2011
Salary Range: NA


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5/29/2011 RN-Asst. Nurse Manager- Operating Room/ 6:45a-3:15p Veterans Affairs, Veterans Health Administration TX-Houston NA

The incumbent reports to the OCL Nurse Manager and is a member of the Management team with responsibility and accountability for staffing the unit, leading, coordinating, integrating, facilitating, ... more

Vacancy Ann #:11-134
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/29/2011
Salary Range: NA


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5/30/2011 5B- RN Staff Nurse– 7p - 8a Veterans Affairs, Veterans Health Administration TX-Houston NA

The incumbent will be a staff nurse on a busy twenty five bed surgical unit ... more

Vacancy Ann #:11-135
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/30/2011
Salary Range: NA


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5/25/2011 6A Nurse Manager-RN/ 7:30A-4P Veterans Affairs, Veterans Health Administration TX-Houston NA

The incumbent will be the Nurse Manager on inpatient units within the Mental Health Care Line and must have the knowledge base and ability to coordinate nursing care, supervise personnel and monitor ... more

Vacancy Ann #:11-132
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/25/2011
Salary Range: NA


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3/30/2011 LVN/ Nurse- Scheduler-Care Coordinator Veterans Affairs, Veterans Health Administration TX-Houston NA

The Mental Health Care Line has 3 inpatient units and a Domiciliary and 5 Outpatient Programs. The scheduler-Care Coordinator reports to the Mental Health Care Line Nurse Executive and is a member of ... more

Vacancy Ann #:11-122
Who May Applyublic
Pay Plan:VN-0610/00-00
Appointment Termermanent
Job Status:Full-Time
Opening Date:03/16/2011
Salary Range: NA


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No, you're absolutely right- I feel kind of like a d**k even posting this because, if I were reading it, I'd say, "Oh, f**K this guy- nice way to "promote" your business there, Dorohick!!" But, you know, no one on this board would need to hire me- I mean, you look at the resume example- if your resume looks neat, easy to read, and focuses on achievements, then you don't need to hire me or anyone (and since I got this govt. gig, I can't take on any resume projects for the next 60 days, anyway- have to refer all calls and requests to others).

But I'll send anyone free samples- Houston Rockets bruthas gotta help each otha.

 

Yeah I was on usajobs last week. They pretty much all require exp.

 

Heh.

So....put all this stuff into one doc, then? Resume, cover letter (which I've already done), and reference summary?

PS -- you get rep. Thanks.

 

So, this one seems like it MIGHT be for new RNs?? Don't shoot me if I'm wrong. :grin:

http://jobview.usajobs.gov/GetJob.a...ad_units=miles&re=0&AVSDM=2011-03-22+15:33:00

Job Title: Staff Nurse 1A - RN
Department: Department Of Veterans Affairs
Agency: Veterans Affairs, Veterans Health Administration
Job Announcement Number: 11-129

SALARY RANGE:

Pay will be determined by Nurse Professional Standards Board.
OPEN PERIOD:
Tuesday, March 22, 2011 to Sunday, May 22, 2011
SERIES & GRADE:
VN-0610-00/00
POSITION INFORMATION:
Full-Time/ EVENINGS Permanent/
DUTY LOCATIONS:
1 vacancy - Houston, TX
WHO MAY BE CONSIDERED:
Applications will be accepted from United States citizens

JOB SUMMARY:
Spinal Cord Injury and/or Rehab. Nursing experience preferred


KEY REQUIREMENTS:

* U.S. Citizenship
* Licensure, Certification, or Registration required.
* Must pass pre-employment examination.
* Designated and/or Random Drug Testing required.
* Background and/or Security Investigation required.




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Duties
Additional Duty Location Info:

1 vacancy - Houston, TX


· Demonstrated knowledge and ability to utilize the Nursing Process to manage the nursing care of ventilator dependent patients.

· Excellent assessment skills especially related to the functional capabilities of the patient's level of spinal cord injury.

· Excellent oral and written communication skills.

· Ability to successfully collaborate with all members of the interdisciplinary team.

· Demonstrated dependability in completing assigned tasks.

· Flexibility in changing tours to meet patient care coverage.



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Qualifications and Evaluations
QUALIFICATIONS REQUIRED:

· Nursing degree from a NLN accredited program.


· US Citizen


You must be a U.S. citizen to qualify for this position.

After appointment, you will be subject to random testing for illegal drug use.

You must have a certification, licensure, or registration credentials in RN for this position. In some cases, these may be substituted for experience and education.

You will need to successfully complete a background security investigation before you can be appointed into this position.

Applicants for this position must pass a pre-employment medical examination.

HOW YOU WILL BE EVALUATED:

You will be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


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Benefits and Other Info

BENEFITS:
You may participate in the Federal Employees Health Benefits program, with costs shared with your employer. More info: http://www.usajobs.gov/jobextrainfo.asp#FEHB.

Life insurance coverage is provided. More info: http://www.usajobs.gov/jobextrainfo.asp#life

Long-Term Care Insurance is offered and carries into your retirement. More info: http://www.usajobs.gov/jobextrainfo.asp#ltci

New employees are automatically covered by the Federal Employees Retirement System (FERS). If you are transferring from another agency and covered by CSRS, you may continue in this program. More info: http://www.usajobs.gov/jobextrainfo.asp#retr

You will earn annual vacation leave. More info: http://www.usajobs.gov/jobextrainfo.asp#VACA

You will earn sick leave. More info: http://www.usajobs.gov/jobextrainfo.asp#SKLV

You will be paid for federal holidays that fall within your regularly scheduled tour of duty. More info: http://www.usajobs.gov/jobextrainfo.asp#HOLI


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How To Apply

HOW TO APPLY:

Internal Applicants (MEDVAMC Employees):


DO NOT APPLY ONLINE:




Applicants must submit VA Form 10-2850a, “Application for Nurses and Nurse Anesthetists†or a memorandum of interest in applying for this position. In addition, applicants must submit an application package containing all information/documentation relevant to demonstrating possession of the qualification requirements outlined in the announcement (e.g., experience, education, and licensure/certification) by the closing date of the announcement. The Official Personnel Folders (OPFs) will be reviewed as part of the qualification and evaluation process. The application package must include submission of the appropriate application form for the position announced (VA Form 10-2850a). In addition to the application form, applicants should submit a detailed resume or CV detailing their experience. Required forms are available at www.vacareers.va.gov or from the Clinical Practice Office. Failure to provide all of the documentation requested in the announcement may result in the applicant receiving less than full credit in the qualification and evaluation process.




Outside Applicants: DO NOT APPLY ONLINE:




Submit VA Form 10-2850a, Application for Nurses and Nurse Anesthetists†resume or CV, Optional Form 306, Declaration for Federal Employment, along with any other documentation relevant to demonstrating possession of the requirements outlined in this announcement. VA Form 10-2850a is available from www.vacareers.va.gov; OF-306 is available from www.opm.gov/forms/. Both forms may also be obtained in person in the Clinical Practice Office of the Michael E. DeBakey VA Medical Center (4th floor, Room 4A-102) between 8:00am and 4:00pm, Monday through Friday. Outside applicants currently employed by the Federal government are asked to also submit a copy of their latest SF-50B, Notification of Personnel Action, and a copy of their last two proficiencies. Veterans claiming preference must submit a DD-214 identifying the discharge type, and those claiming 10-point preference must also submit an SF-15, along with the appropriate supporting documentation.




Failure to provide all of the documentation requested in this announcement may result in the applicant receiving less than full consideration in the qualification and evaluation process. Application packages must be mailed or hand-delivered and must be received in the Clinical Practice Office by the appropriate date. The mailing address is as follows: Michael E. DeBakey VA Medical Center (118), 2002 Holcombe Blvd., Houston, TX 77030-4298. Please reference the announcement number when applying.

AGENCY CONTACT INFO:

Darlene Jordan
Phone: 713-794-7475 Agency Information:
Department Of Veterans Affairs
2002 Holcombe Blvd.
Houston, TX 77030
US


WHAT TO EXPECT NEXT:
Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 days of the closing date of this announcement. You will be notified of the outcome.

 

Nope - resume, cover letter, and references- all separate documents. Resume no longer than 2 pages, cover letter no longer than 1, references doesn't matter regarding length0 but generally speaking it's a page. Don't send references pre-interview- they are legally not allowed to contact your references without permission. Submit References Summary during interview- send thank you letter the next day after the interview.

Federal resume? Can be 3-5 pages. Longer to write- but the fed. govt. is also more fair in their evaluations, so it's worth looking into.

Example of the difference between a private industry resume and a federal resume

Employer Info on a Private Industry Resume:
Name of Company, City/State, Dates of Employment, Job Title

Employer Info on a Federal Resume:
Name of Company, Street Address, City/State, Zip. Job Title. # of Hours Per Week; Ending Salary: $____; Name of Supervisor: _______, Supervisor's Phone: _________, Supervisor (may/may not) be contacted.

 

No. Resume and cover letter- that's actually fine as one document. References always during an interview. I know this begs the question: "so, how the f**k IS THIS SUPPOSED TO HELP ME GET INTERVIEWS!!!!" The reference summary is meant to solidify your chances to get the job. As far as getting the interview, if you noticed on that resume sample, the candidate included a quote from his performance review on the resume. That's sort of how you can hint to them that your employers would say you did a good job.

Now, you're an RN, and I can tell you that applying for a job in the medical field- a great, evergreen field- is a pain in the a**. And sometimes, you have to write the resume the way they want- like in a CV format where you put your education first, etc. So I understand your frustration- believe me, up here in Lubbock, the largest employers are Covenant Health Systems and Texas Tech Health Sciences Center (well, that's #3 - 2nd biggest is TTU, and they're considered separate entities). So I hear a lot of complaints about the "unfairness" of the system.

 

Looking at RN positions directly through the Michael E. DeBakey VA Hospital here in Houston, new RNs go through their RN Residency program same as everywhere else. Some hospitals will list their new grad/new RN jobs with a similar heading as the one you posted, i.e. "Staff RN 1," and the RN Residency program will essentially be linked through such a listing.

I ran into a similar thing when applying at The Methodist Hospital: I was searching the site for some time looking for something that said "RN Resident" or "New Grad Intern," like most hospitals have, before giving up and calling to ask where the link was. It was then that they told me the position marked "Staff RN 1" was the same thing, but that newer RNs with some experience could apply for this as well, meaning the spot was open to both new RNs as well as RNs who had at least some experience, essentially saving them money by not having to put a green RN like me through a residency, which includes class time, 1:1 preceptor, etc.

Its all....very frustrating.

But I'm going to research that one you referenced tomorrow. Thanks again.

 

I hate this phrase, mainly because the people I know have nothing to do with getting me the job!

 

Job hunting has been so frustrating for me. It has gotten to the point now that I don't even expect to get a job. I'm shocked when I'm called for an interview. My last interview they told me they were calling between 4-5 for second interviews if they were interested. Well 5 o'clock hit and I snapped. Went home and started throwing stuff

 

^Dude, ya gotta stay optimistic. Not sure what you're looking for but if they're looking for a skillset and you don't know the answer but you still feel highly capable, brush up on it with interview questions online. Glassdoor.com... interview questions are golden.

I just burnt some time reading this chick's blog on resume writing. She might be entertainingly crazy and give questionable career advice but I'm guessing her resume tips are solid if she bounces from job to job and lands them.

http://blog.penelopetrunk.com/2003/06/27/make-a-story-out-of-your-career/
http://blog.penelopetrunk.com/2008/04/24/three-tips-for-job-hunting-and-one-good-book/
http://blog.penelopetrunk.com/2007/10/23/what-if-the-interviewer-never-calls-you-back/
http://blog.penelopetrunk.com/2007/02/01/how-to-ask-good-questions-in-an-interview/

Do you have a sample for a QA engineer? Thanks for the tips and from the past threads.

 

Great advice by dandorotik on this thread.

The things that bother me are dumb headhunters who basically just scour Xing or Linkedin and try to look for people with the same job title as the position they are trying to fill and waste your time, interviewers who bore me with stupid canned questions and doing interviews for positions as a "plan B" when I basically already know I don't want the job. In the same situation, it is also annoying to have to talk to a whole bunch of very junior people who should all report to me anyway. Some HR people are incredibly dumb.

I basically get to most any interview I want and that I am reasonably qualified for and once I interview, I usually get an offer, unless I arrive a few hours late for my interview (happened) or turn a boring interview session around by quizzing the interviewer on why he/she is stuck in a corporate job instead of starting their own company. That usually doesn't go over too well, although it should.

Edit: Forgot to say: Good luck to all job hunters out there. I hope you will find what you are looking for.

 

Well I'm confident when I actually have the interview even though things haven't worked out so far. My lack of confidence is just feeling out the application and expecting them to call me. I basically taken on the "prepare for the worst hope for the best" attitude.

Thanks for the resume links I will check them out.

 

Edit : Filling

 

I don't know your field, but I'm taking the approach of applying one up and one below the title and seeing where it goes. The more the merrier.

Getting rejected stings a little, but I have a lot to learn about this process and any experience is good experience. You should be sending your app out 30 times+, making a checklist off of each one of them, with nagging reminders to follow up through land, air and sea. And the fact is we'll probably go through at least 4 or 5 professional jobs in our lifetime with the way things are. I don't mind getting burned (mostly because I'm still working) because this is a mandatory life skill like doing taxes or buying a car.

 

I'll see if I can find one- in the meantime, this is one for someone who was a QA Director, Manager, and Coordinator- some of her earlier positions might cover QA engineering activities.


QUALITY ASSURANCE/CONTROL DIRECTOR-MANAGER-COORDINATOR

Over 12 Years of Experience in Quality Assurance Leadership and Specialist Positions; Documented Success in Implementing Strategies, Methodologies, and Processes to Meet QA Testing Goals for Key Applications; Background in Managing Development and Testing Teams

Extensive experience in using workflow analysis, process development, and strategic planning to meet top-priority business goals. Confident leader, trainer, and mentor; bring out the best in cross-functional, highly skilled teams.

Core Competencies: Strategic Technology Planning & Scheduling / Software Quality Control (SQC) Management / CMMI Process Improvement Methodologies / SQC Testing Tool Implementation / Quality Assurance Process & Methodology Implementation / RUP & Agile Development/Testing Methodologies / Program & Project Lifecycle Management

Tool Knowledge & Skills: Rational – ClearQuest (CQ), ClearQuest TestManager (CQTM); Rational: Manual Tester (RMT), Functional Tester (RFT), Performance Tester (RPT); ClearCase (Native & Remote Client), Requisite Pro (ReqPro), Team Test; Mercury: WinRunner, Load Runner, Test Director; Segue: SilkCentral Test Manager & Issue Manager; Merant: Dimensions. NetWare, TCP/IP, UNIX, VMS, Windows NT. Microsoft: SharePoint, Project, Project Web Access (PWA) & Web Server, Office, Visio, SQL Server, SQL; Enterprise Data Access (EDA), FOCUS, Sybase, Oracle. Java, HTML, Lotus Notes Domino, CRM, PeopleSoft, TIBCO – Messaging Services, BEA WebLogic


PROFESSIONAL EXPERIENCE


COMPANY NAME WITHHELD – Atlanta, GA – 2005-2008
Quality Assurance Process Analyst / Quality Control Coordinator

** As QA Process Analyst for the ACS Centers for Solution Excellence (ACSCSE), worked closely with various Project Management Offices (PMOs) and development groups to evaluate and document existing processes and methodologies; developed and redesigned quality standards/methods with PMOs and other governance groups. Developed process improvements to align groups with attainment of CMMI Level 3 accreditation by 12/08. Conducted process audits to ensure consistency. Trained management personnel.

** As Quality Control Coordinator for the Government Healthcare Solutions, developed testing methodology and strategies to define various forms of testing applied to newly-redesigned MMIS product. Partnered with offshore development, PMO, and testing management to create methodologies/processes for improved product transparency and delivery. Managed matrixed group of 26.

Key contributions and achievements include:
* Designed workflows and interfaces using Rational ClearQuest, developing solutions that allowed the ACSCSE Quality Assurance and Control groups to streamline change control and defect tracking while fully integrating and monitoring the testing efforts of the offshore (India) partners.
* Developed and implemented testing/defect management solution using Borland/Segue Silk Central Test Manager and Issue Manager that allowed for fulfillment of complex test organization and reporting needs (development/test effort that used both on-site and offshore resource).
* Played key role in championing adoption and transition to IBM Rational-based toolset to replace the use of Borland/Segue Silk Central tools, expanding the reach of tool automation to include requirements, defect, code, change, and release management.
* Assisted GHS development, project management, and quality control teams in streamlining their process methodologies; working with each group’s management on process management improvements.


COMPANY NAME WITHHELD – Atlanta, GA – 2004-2005
Manager, Quality Assurance-Control, Cash Management Division

In charge of full lifecycle testing for 22 core cash management applications implemented across 30 mid- to large-scale financial institutions. Supervised team of 24 in manual and performance test development/execution. Held responsibility for additional team of 9 automation consultants focused on the development and execution of baseline and functional test scripts using Mercury WinRunner, Load Runner, and Test Director to improve testing team efficiency and throughput.

Key contributions and achievements include:
* Directed testing resources and throughput to manage and complete over 50 active projects; collaborated with the PMO to refine resource allocations on a continual basis and increase throughput as a result.
* Achieved the division’s 1st-ever set of defect-free releases by implementing series of successful process improvements between the development and quality teams.


COMPANY NAME WITHHELD – Parsippany, NJ – 2002-2004
Manager, Quality Assurance, Hotel Information Technology Division

Brought on board to close out all active testing projects, build out new test lab, and transition remaining team members from Phoenix to new office location in NJ (completed both within the 1st 3 months). Rebuilt testing team of 10 responsible for functional and integrated system testing of 5 3rd-party Property Management Systems, 15 legacy Central Reservation Systems, and 25 branded portal and e-commerce related web sites to support ~7,000 hotel properties. Participated in design of Learning Management System.

Key contributions and achievements include:
* Facilitated 150% increase in project throughput and 40% reduction in local FTE resources by developing and implementing strategies and offshore quality assurance models/processes.
* Generated average capital savings of 20% per project by initiating staff augmentation models that utilized local consulting resources and integrated offshore personnel as extension of existing full-time staff.
* Created testing strategies used in the development and release of the company’s 1st multi-branded customer loyalty program (TripRewards); Facilitated effort through the design and implementation of change and release management workflows using Merant Dimensions.


COMPANY NAME WITHHELD – Fort Lee, NJ – 1998-2001
Senior Consultant / Manager, Quality Assurance, Global Human Resource Services

Key contributions and achievements include:
* Built and developed team of 12 software quality control professionals to support Defined Contributions (401k) client application products. Managed additional group of 3-5 testers in PeopleSoft CRM testing activities.
* Developed the Y2K test plans and strategies that were subsequently executed successfully for DC, leading team of local and remote, cross-functional resources.


EDUCATION & CREDENTIALS


Bachelor of Science in Marketing, 1990 – UNIVERSITY NAME WITHHELD, Hampton, VA
Master of Administrative Science Coursework, 2003-2004 – UNIVERSITY NAME WITHHELD, Madison, NJ
Certified IT Project Manager, 2004 – Project Management Leadership Group