Need help and posted in the wrong section before. My computer is infected with this virus and I can't get rid of it. I googled how to get rid of the virus and even went into safemode and downloaded a few anti virus softwares that were recommended from my google search. The problem is every time I download the anti virus it won't run the .exe. Does anyone know of a surefire FREE program that will get rid of this virus? Thanks in advance.
It would be if I knew ANYTHING about computers. The only thing I do on my computer is work stuff and surfing the internet.
My mother-in-law had a virus that would not even allow access to anti-virus sites. The simplest thing to do was to reinstall Windows.
Can you start the machine in safe mode and start then? Also, can you get to "msconfig" via the "Run..." dialog box? You can probably disable the startup options in there. Like I have recommended before with DELLs, you could rebuild using their Ctrl+F11 combination at startup. So... of course, that would only be possible if you had a DELL. What model have you, sir?
had this problem as well, thanks to the wife. download malwarebytes anti-malware onto a flash stick from another computer. Install onto your pc. Then go into the program via windows explorer and rename every .exe file. Then run the program. Should take care of the virus. This virus attacks antivirus software but will not if you have renamed the antivirus softwares exe files. It should get rid of the virus for you at that point. After that, install and run Spybot. When that is completed, I would install AVAST antivirus (all free), as AVG cannot heal the virus, it can just recognize it and put it in the vault
If it's Windows Police Pro that got installed on your machine, this just happened to me. http://answers.yahoo.com/question/index?qid=20090830161400AAzdo4e I was able to get rid of it by installing Malwarebytes as recommended in the link above. Try going to task mgr and killing the windows police pro and "svchast" processes before trying to run the anti-spyware exe. You may have to do it multiple times before wpp starts up again and doesn't let you run the exe. I had to make sure those processes were killed before I was able to connect to the internet. edit: looks like Blake is recommending a similar solution.
If you're running on Vista do a system restore to a date prior to being infected with the virus. Accessories>System Tools>System restore If you dont have Vista, you can try Malaware Bytes as suggested. If you cannot run the .exe you'll have to reboot into safe mode. You do this by hitting F8 (or whatever appropriate key for your system) after you hear the beep before your operating system fully boots up. Keep in mind that even if it can remove the symptoms, there could well be residual files and entries on your registry if you use this option. a system restore is superior if you have that option In the future, if you get that popup while browsing telling you you're infected, hit alt-control-delete to get task manager and SHUT DOWN your browser. dont click on the window. you also need to update your adobe reader and shock player to the latest versions, there's been some issues with vulnerability in those applications that hackers can use to download **** onto your computer while you use your browser
I am currently in safe mode and running spybot search and destroy. I just want to get back on line, I am an appraiser and contract employee so nobody at work can help. I tried to downloan the malware bytes but it told me in safe mode that it couldn't be run due to security settings. I have no idea how to rename a .exe as some have suggested. I downloaded PC tools doctor and has found the trojan but it is asking me to pay $29.95 originally and now it says $39.95 so I have no idea if this is also part of the trojan. Pretty wierd all together. BTW.... this is a dell d610.
It's Malware. Whatever you do don't pay for crap!! Try to download Malwarebytes while not if safe mode.
My sister got this one. I started messing with it but eventually just reformatted. If you have the CD's that came with your computer it's not hard to do. Be aware that you'll lose your photos/videos/installed programs etc if you don't have them backed up.
RENAMING EXE FILE: Download malwarebytes. Open Windows explorer. Click on the malwarebytes program. Within the file (in the folders in the file), there will be programs ending in an .exe extension. Right click each one and click "rename". Then rename the file to whatever you want. Close explorer and run program. Very easy and it is one of the only ways to fix that pesky b*stard of a virus The problem with just downloading and running programs is that the virus is designed to "trick" the programs into not identifying it. By renaming the .exe files, it is unable to manipulate the programs
These new MALWARE companies put out malware windows programs, then want you to download their program for 39.99, and actually CAN remove the original virus... REALLY FAST! Don't fall for that, sir. I see a RESTORE in your future... http://en.community.dell.com/forums/t/19257458.aspx
austinite if you cant get malwarebytes up and running, try doing a search on this forum http://www.bleepingcomputer.com/forums/ if you cant find the proper reference, they have users who can look at your logs and help you manually clean your computer. do not buy that PC Tool program... I'm pretty I've run malwarebytes in safe mode on my old XP machine (you have XP service pack 2 I'm assuming since you dont have Vista)
you don't have to do that. just follow my advice. had the same issue. once I changed the .exe files in malwarebytes, it got rid of the virus. then AFTER that, I ran Superspyware and Spybot which got rid of other parts left behind. Then I got rid of AVG and downloaded Avast, which scanned in SAFE MODE and removed the last remaining bits. Took some time, but I didn't have to restore my computer and it is now virus free. Took me almost a week to figure it all out
^ That is fine and dandy but... look at post #3 . I doubt he will go through all that. With a little patience, I would take your advice... but doesn't sound like he will do that, as he is short on time and resources...
This is a b*stard of a virus. Have tried every recommendation here so far. Once I went into malware anitvirus it actually renamed it to .dll. Got instructions on how to remove manually and it won't even let me get into task manager as it intercepts that too. I think reformatting is my only option unfortunately. Unless someone can think of anything else.
