Renewing your drivers license?

I had to get mine done last year; went to the big place in Rosenberg. All I needed was my old ID, and filled out paperwork that was already there. They moved so fast they called my number before I was done with the paperwork so had to jump back in line. I think it was just retaking your picture and pay a small amount. Took about 10 minutes.

 

Is it common to get a notice saying you can't renew online, but it does go through , both online and by phone, after trying it?