My connection hasn't been quite the same since the storm. The connection randomly will slow down horribly every once and awhile, and even when it picks back up it isn't as fast as it used to be. I had the modem changed out because it was flat out dropping the connection for a while that problem has gone away but the speed issue still exists. Anyhow, I call Comcast tonight and ask to have a technician come out. The phone support tech has me hold while he runs some tests on the modem. It checks out fine on their end, supposedly. He then informs me that if they send a technician out, and they can't find a problem (even though there obviously is one somewhere), they would charge me 25 bucks for the trip. He also tells me that I can avoid this if I have some sort of protection plan on my account - $1.99 a month. WTF? I've had Comcast for a while and I've never heard of this, and I'm kinda surprised that I would have to pay for them to come out and take a look at a problem with the service I'm already paying for.